Business Systems Analyst (Smartsheet) - Contract TalentBurst, Inc.
Sunnyvale, CA3 days ago
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Skills
- Application Programming Interface (API)unmatched
- Atlassian JIRAunmatched
- Blueprintsunmatched
- Business Analysisunmatched
- Business Processesunmatched
- Business Solutionsunmatched
- Communication Skillsunmatched
- Cross-Functionalunmatched
- Documentationunmatched
- Establish Prioritiesunmatched
- Health Planunmatched
- Help Deskunmatched
- IT Service Management (ITSM)unmatched
- Identify Issuesunmatched
- Interpersonal Skillsunmatched
- Microsoft PowerPointunmatched
- Multitaskingunmatched
- Performance Analysisunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Procedure Developmentunmatched
- Product Managementunmatched
- Production Supportunmatched
- Project/Program Managementunmatched
- Reporting Dashboardsunmatched
- Requirements Managementunmatched
- Root Cause Analysisunmatched
- Salesforce.comunmatched
- Systems Administration/Managementunmatched
- Systems Analysisunmatched
- Systems Maintenanceunmatched
- Team Playerunmatched
- Technical/Engineering Designunmatched
- Time Managementunmatched
- Training/Teachingunmatched
- User Documentationunmatched
- Writing Skillsunmatched
Description
Our client, a Medical Technology company, is looking for a Business Systems Analyst (Smartsheet) for their Sunnyvale, CA/Atlanta, GA location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Solution design and review of all business process and system level changes as part of continual service improvement.
- Facilitate meetings with process owners and other stakeholders to gather business requirements
- Develop supporting materials to facilitate requirement building such as sample dashboards, and user journey maps
- Translate business requirements into user stories for the development team
- Work with the development team to continuously refine the documented requirements
- Develop procedures, manuals, and other documentation for the systems developed based on the requirements gathered
- Work with onsite and offshore developers to provide insight on business requirements and functional design
- In addition to the solution design and implementation responsibilities, the Business Analyst will play a crucial role in production support, ensuring the smooth operation of implemented solutions. The candidate will manage ITSM tickets, providing timely resolution to issues and maintaining system stability.
- Monitoring system performance and addressing any operational issues promptly.
- Managing and prioritizing ITSM tickets, ensuring effective communication with stakeholders regarding ticket status and resolution timelines.
- Collaborating with IT teams to identify root causes of recurring issues and implementing preventive measures.
- Offering proactive support by identifying potential system improvements and efficiencies.
- Providing training and support to end-users, ensuring they can effectively utilize the Smartsheet application for their business needs.
Requirements:
- 4+ years of relevant experience as Business Analyst
- Ability to think critically about solutions to remove “Sand in the Gears”
- Proficient in use of formulas and functions in excel, Smartsheet
- Strong interpersonal skills and ability to help end users from cross functional teams to efficiently use the Smartsheet Application for their business needs
- Ability to work independently and manage multiple task assignments
- Strong oral and written communication skills, including presentation skills (Lucid Chart, MS PowerPoint)
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
- Experience building solutions using Premium Apps (Data Shuttle, Dynamic View, DataMesh, Pivot, Calendar, WorkApps)
- Experience building solutions with Advanced Capabilities including Sheet Automations, Cross- sheet references/cell linking, DataTable, Document Builder, Workload Tracking, etc.
- Technical understanding of Control Center solutions; Experience building blueprints for multi- tier program configurations
- Smartsheet Certifications: Core Product, Project Management, System Administrator, Control Center Lead, Control Center Blueprint Builder
- Experience building workflows using Smartsheet Connectors: Salesforce, Jira
- Experience building solutions with Smartsheet API (Bridge workflows a plus)
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Sunnyvale, CA |
| Salary | $69.07–$74.07 Per Hour |
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