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Business Systems Analyst

eTeam Inc.

Tampa, FL

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JOB DETAILS
SALARY
$60–$67.85 Per Hour
SKILLS
Agile Programming Methodologies, Analysis Skills, Atlassian JIRA, Automation, Balanced Scorecard, Business Solutions, Communication Skills, Continuous Improvement, Data Analysis, Data Modeling, Data Quality, Database Design, Database Programming, Database Technology, Detail Oriented, Documentation, IT Governance, Improvement Metrics, Leadership, Management of Information Systems/Technology (MIS), Metrics, Microsoft PowerPoint, Performance Metrics, Power BI, Power Engineering, Problem Solving Skills, Project Tracking, Reporting Dashboards, Requirements Management, Risk Analysis, SQL (Structured Query Language), Scorecarding, Storytelling, Systems Analysis, Technical Writing, Trend Analysis, Validation Testing
LOCATION
Tampa, FL
POSTED
1 day ago
Job Title: Senior Business Systems Analyst
Location: Tampa, FL / Dallas, TX (Hybrid)
Shift Schedule: Monday – Friday (9am – 5pm)
Type: Contract
Duration: 9 months.

Position Overview
  • As a Senior Business Systems Analyst, you will play a critical role in shaping how the organization defines, measures, and acts on IT performance. You will partner with business and IT managers to develop complex technology concepts into meaningful, data-driven insights—driving the evolution of metrics, dashboards, and reporting that inform senior leadership decision-making.
  • This role requires a highly analytical and detail-oriented professional who can partner across business and technology teams to develop clear, actionable metrics and ensure data is trusted, relevant, and aligned to strategic outcomes.

Primary Responsibilities
1. Metrics Strategy & Development
  • Drive the IT Governance Metrics Refresh and continuous improvement of IT metrics, KPIs, and reports.
  • Act as the Senior Business Systems Analyst on the first version of the IT Balanced Scorecard.
  • Analyze historical data to recommend and refine metric targets and thresholds.
  • Challenge metric owners to improve rigor, accuracy, business relevance, and automation.
  • Identify trends, risks, and opportunities through advanced data analysis.
2. Requirements & Delivery
  • Gather, define, and document business and technical requirements for Data Engineers and Power BI Developers for both the IT Governance Metrics Dashboard and IT Balanced Scorecard.
  • Collaborate with the development team to implement enhancements to the IT Governance Metrics Dashboard and IT Balanced Scorecard.
  • Translate IT concepts into clear metric definitions and reporting requirements.
  • Partner with Database Engineers to understand data models, tables, and relationships.
  • Ensure requirements are traceable, testable, and aligned to business objectives.
3. Data Analysis & Reporting
  • Perform deep data analysis using advanced Excel and SQL to generate insights.
  • Validate data accuracy, completeness, and consistency across reporting layers.
  • Test Power BI dashboards against requirements and expected outputs.
  • Develop executive-ready presentations summarizing insights and recommendations.
4. Facilitation & Stakeholder Engagement
  • Lead and facilitate metric review sessions and working groups.
  • Drive discussions to define meaningful metrics aligned to IT processes and outcomes.
  • Communicate effectively with both technical and non-technical stakeholders.
  • Present findings and recommendations to senior leadership.
5. Delivery Execution & Governance
  • Manage and track work through JIRA and Agile practices.
  • Ensure strong organization and documentation of requirements, decisions, and outputs.
  • Support governance processes by ensuring transparency and consistency of metrics.
  • Contribute to a data-driven culture across the organization.

Qualifications
  • Minimum of 6 years of related experience.
  • Bachelor's degree preferred or equivalent experience.

Required Skills & Competencies
Strong Expertise In
  • Data analysis, metrics development, and trend analysis.
  • Advanced Excel (modeling, analysis) and SQL querying.
  • PowerPoint (executive storytelling and visualization).
Proven Ability To
  • Translate complex IT concepts into meaningful metrics and insights.
  • Write detailed, high-quality requirements for technical teams.
  • Facilitate discussions and drive alignment across diverse stakeholders.
  • Analyze data and propose actionable improvements to metrics and performance.
Experience With
  • Power BI dashboard validation and testing.
  • Data models and database structures.
  • Agile delivery methodologies and tools such as JIRA.
Core Competencies
  • Exceptional attention to detail.
  • Strong analytical and problem-solving skills.
  • Strategic thinking and continuous improvement mindset.
  • Excellent communication and facilitation skills.

Keywords / Must-Have Skills
  • Business Systems Analysis (BSA)
  • IT Governance Metrics
  • KPI Development
  • Balanced Scorecard
  • Data Analysis
  • Advanced Excel
  • SQL
  • Power BI
  • Dashboard Testing & Validation
  • Requirements Gathering
  • BRD / Functional Requirements
  • Data Modeling
  • Database Concepts
  • Stakeholder Management
  • Executive Reporting
  • JIRA
  • Agile Methodology
  • IT Performance Metrics
  • Trend Analysis
  • Data-Driven Decision Making
Nice-to-Have
  • Experience working on IT Governance initiatives.
  • Experience building or supporting Balanced Scorecards.
  • Experience presenting to senior leadership/executive teams.
  • Metrics automation and reporting optimization experience.
 

About the Company

e

eTeam Inc.

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1998
WEBSITE
www.eteaminc.com

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