Acceptance Testing, Agile Programming Methodologies, Backlog Prioritization, Billing, Business Analysis, Business Solutions, Business Support, Communication Skills, Data Mapping, Delivery Driving, Detail Oriented, Documentation, Information Technology & Information Systems, Interpersonal Skills, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Project, Microsoft Visio, Microsoft Word, Process Flow Diagram (PFD), Product Backlog, Quality Assurance, Requirements Management, Scrum Project Management and Software Development, ServiceNow, Software Development Lifecycle (SDLC), Sprint Planning, Sprint Retrospective, Standup Meetings, Strategic Planning, Systems Analysis, Telecommunications, Test Strategy, Use Cases, Video Processing, Voice Response Systems, Work From Home
Will work remotely in any of the following states:
AL, AR, AZ, CO, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT
Job Summary: The Business Systems Analyst II will be an integral part of our Agile Scrum teams, providing advanced analytical support for business functions. They will be responsible for working with business stakeholders and vendors to understand internal and external customer and/or associate needs, defining detailed requirements via epics, features and user stories, and ensuring that the Development and QA teams understand the business requirements to enable them to deliver effective software solutions.
Key Responsibilities:
- Engage with business stakeholders/vendors to elicit complex business requirements and translate them into functional specifications within epics, features and user stories.
- Supplement user stories as needed with use cases, process flow diagrams, data mapping or other appropriate documentation.
- Act as a key liaison between business stakeholders/vendors and Agile Scrum teams to facilitate effective communication and collaboration.
- Participate actively in Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, providing insightful input to drive project success.
- Collaborate with Agile Scrum team to manage and prioritize a product backlog, ensuring that the team consistently delivers high-priority features.
- Assist in developing comprehensive test strategies and coordinate user acceptance testing to validate that solutions align with business expectations.
- Refine user stories and acceptance criteria based on ongoing feedback and evolving business needs.
- Support the Agile Scrum team in roadmap development and manage business stakeholder expectations regarding project deliverables and timelines.
Qualifications:
- Bachelor's degree in Information Technology, Business, or a related field.
- Minimum of 3 years of experience as a Business Systems Analyst in an Agile Scrum environment.
- Advanced communication and interpersonal skills, capable of engaging effectively with technical and non-technical stakeholders.
- Proficiency in Agile tools and methodologies, with a solid understanding of iterative development and incremental delivery.
- Experience working with and/or eliciting and writing requirements for all or some of the following: Telecom/Cable billing migrations (including systems and applications peripheral to the billing system), billing system functionality (especially as it pertains to service activation), provisioning systems and their function of activation for HSD, Phone and Video service, processing customer payments between bank vendor and billing system, customer notification processes via email and text, IVR and Outage systems.
- Familiarity with CSG ACP billing system, ServiceNow and its modules for FSM and Tenon, Incognito SAC provisioning platform.
- Understanding of software development lifecycle.
- Ability to learn details of new products, enhancements, and applications quickly.
- Must be detail oriented.
- Competency with MS Office Products (Word, Excel, PowerPoint, etc.), Visio, MS Project