Duration: FTELocation: PA-Malvern, 100% Remote Overview: Turnberry Solutions is seeking a Business Systems and Reporting Analyst to support data-informed decision-making, business process improvement, and the effective use of systems across the organization.This role will serve as a bridge between business stakeholders and technical teams. The Analyst will own recurring operational and executive reporting, gather and document business requirements, provide first-level support for Salesforce and related business applications, and coordinate testing and implementation of system and process enhancements.The ideal candidate combines strong analytical skills with business acumen, technical curiosity, and the ability to translate complex or ambiguous requests into clear, actionable solutions. This role will partner closely with Operations, Recruiting, Sales, Revenue Operations, Finance, and internal technology teams.Responsibilities:Reporting and Data AnalysisDevelop, maintain, and distribute recurring executive, operational, sales, and recruiting reportsBuild and enhance reports and dashboards using Salesforce, Microsoft Excel, and other approved reporting toolsRespond to prioritized ad hoc reporting and analysis requests from business and executive stakeholdersAnalyze operational data to identify trends, risks, inconsistencies, and opportunities for improvementValidate the accuracy and completeness of reporting outputsInvestigate data discrepancies and coordinate corrective action with the appropriate business or technical teamsHelp document and standardize definitions for key business metrics and reporting fieldsBusiness Analysis and Process ImprovementPartner with stakeholders to understand business needs, process challenges, and desired outcomesGather, document, and validate business, functional, reporting, and system requirementsTranslate stakeholder needs into clear user stories, Jira tickets, requirements documentation, and acceptance criteriaDocument current-state and future-state processesIdentify opportunities to simplify workflows, improve data quality, reduce manual effort, and strengthen operational controlsFacilitate stakeholder discussions and help drive alignment on proposed process or system changesTrack requirements, decisions, dependencies, and open issues through completionBusiness Systems SupportProvide first-level support for Salesforce, Bullhorn for Salesforce, and other assigned business applicationsTroubleshoot user access, reporting, workflow, data, and system-related questionsMonitor assigned support queues and resolve issues within the Analyst's level of access and expertiseEscalate issues requiring advanced configuration, development, or vendor supportIdentify recurring support issues and recommend improvements to processes, training, or system functionalityMaintain documentation, reference materials, and frequently asked questions for common system processesTesting and ImplementationDevelop test scenarios and perform user acceptance testing and regression testing for system enhancementsConfirm that proposed solutions meet documented business requirementsCoordinate testing activities with business users, system administrators, and development resourcesDocument defects, track remediation, and validate fixesSupport rollout planning, user communications, training, and post-launch supportMonitor adoption and identify opportunities for additional training or process refinementProduct and Enhancement CoordinationMaintain and organize enhancement requests and backlogs for assigned internal tools and processesSupport business owners with prioritization by evaluating business need, impact, urgency, and dependenciesCoordinate requirements, stakeholder feedback, testing, and release readinessPartner with internal development teams and external system-support resources to track enhancements through completionSupport reporting on adoption, usage, issues, and business outcomes following implementationCross-Functional Project SupportParticipate in cross-functional projects involving reporting, systems, process improvement, or operational transformationProvide business analysis, data validation, testing, documentation, and implementation support as neededAssist with the development and delivery of system and process trainingServe as a resource to business teams navigating changes to systems, processes, or reportingQualifications:Bachelor's degree in Business, Information Systems, Data Analytics, Finance, Operations, related field, or equivalent professional experienceThree or more years of experience in business analysis, business systems, reporting, operations analysis, or a similar roleExperience gathering and documenting business and system requirementsExperience developing reports, dashboards, and business analysesStrong proficiency in Microsoft Excel, including formulas, pivot tables, data validation, and data analysisExperience working with a CRM, applicant tracking system, enterprise platform, or similar business applicationExperience performing user acceptance testing and documenting defects or system issuesStrong written and verbal communication skillsAbility to communicate effectively with both business stakeholders and technical resourcesStrong organizational skills and the ability to manage multiple priorities, requests, and deadlinesDemonstrated problem-solving skills and attention to detailPreferred QualificationsExperience with Salesforce Sales Cloud and Bullhorn for SalesforceExperience creating Salesforce reports and dashboardsExperience with Jira, Jira Service Management, and ConfluenceExperience supporting Sales, Recruiting, Revenue Operations, Professional Services, or Consulting organizationsExperience with process mapping and workflow documentationExperience supporting internally developed applications or automation toolsFamiliarity with artificial intelligence tools used for analysis, documentation, or process improvementExperience supporting executive-level reportingFamiliarity with data governance, data dictionaries, or standardized metric definitionsSkills and CompetenciesAnalytical and data-driven mindsetBusiness and systems analysisRequirements gathering and documentationReporting and dashboard developmentProcess improvementSystem troubleshootingUser acceptance testingCross-functional collaborationStakeholder communicationProject and priority coordinationTechnical curiositySound judgment and discretion The salary range for this role is $65,000 to $80,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives. At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics. Americans with Disabilities Act (ADA) Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.
| Location | Pittsburgh, PA (Remote) |