Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, youll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, youll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Family & Social Services Administration (FSSA):
FSSA was established by the Indiana General Assembly in 1991 to consolidate and better integrate the delivery of human services by state government. FSSA is a health care and social services funding agency. Ninety-four percent of the agency's total budget is paid to thousands of service providers ranging from major medical centers to a physical therapist working with a child or adult with a developmental disability. The seven care divisions in FSSA administer services to more than 1.5 million Hoosiers. FSSA's mission is to compassionately serve Hoosiers of all ages and connect them with social services, health care and their communities.
Role Overview:
This detail‑oriented role supports FSSA's Medicaid, SNAP, and TANF IT eligibility system. It requires strong Production Support, Software Quality Assurance, and Business Analysis skills. In this role, you will research root causes and write business cases for Executive leadership. Your role generates Excel reports, including Pivot Tables, creates and maintains Standard Operating Procedures, troubleshoots batch processing errors and create defects. This role will also act as second‑tier help desk to identify and resolve incidents. You will be performing regression test execution and production smoke testing, processing user account activation/inactivation tickets, analyzing data to identify trends and needed fixes. Your role will be using technology to solve business problems in a fast‑paced environment and collaborates with technical teams and Field Operations as part of a small support team.
The ideal candidate is a proactive self‑starter who works with a sense of urgency and can onboard quickly to support a mission‑critical system. CBAP, CTFL, or ITIL certification preferred. They will possess technological proficiency in: MS Office, Excel, Outlook, Jira, TestRay, SQL, SOAPUI, Copilot, Control‑M, Smartsheet. Strong Excel, Outlook, analytical, and written communication skills preferred.
This role is On‑site in Indianapolis, Monday-Friday 8-4:30, with rare after‑hours needs. Collaboration and team backup are essential in this small support group.
Salary Statement:
The salary for this position traditionally starts at $61,022.00 but may be commensurate with education or work experience.
A Day in the Life:
The essential functions of this role are as follows:
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.
This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
What Youll Need for Success:
Individuals in this role should minimally be able to articulate or demonstrate the following:
A degree is not required. However, at least 3+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Individuals should have the ability to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.