Business Systems Manager

Frederik Meijer Gardens & Sculpture Park

Business Systems Manager
 

Location: Grand Rapids, MI
Department: IT & Digital Transformation

Reports To: Senior Director of IT & Digital Transformation
Schedule: Full-Time, Salary, Exempt

Be Part of Transforming How We Work

Frederik Meijer Gardens & Sculpture Park is seeking a Business Systems Manager to lead the strategy, optimization, and evolution of the technology platforms that support our organization.

This is a hands-on leadership role at the intersection of business strategy, technology, data, and process improvement. With primary ownership of Salesforce and responsibility across a broader ecosystem of business applications, you’ll partner with leaders throughout the organization to understand how work gets done, identify opportunities to make it better, and translate business needs into scalable technology solutions.

You’ll bring the technical depth to understand systems firsthand, the business acumen to see opportunities beyond individual requests, and the leadership skills to build capabilities that support Meijer Gardens now and into the future.

Why This Role Matters

Technology should do more than support existing processes: it should help the organization work smarter.

The Business Systems Manager will help shape how Meijer Gardens uses technology to improve efficiency, automate processes, strengthen data and reporting, and scale operations. While Salesforce is a core area of ownership, this role is intentionally broader: you’ll work across systems and priorities, support wider IT and Digital Transformation initiatives, and help determine where technology can create the greatest organizational value.

You’ll also build and lead a small Business Systems team, establishing the practices, priorities, and capabilities needed to deliver reliable and increasingly sophisticated solutions. 

What You’ll Do
Business Systems Strategy & Transformation

Our Values
We seek team members who embody our shared Values:

 

Working Conditions: This position works primarily in an office environment with regular interaction across departments and throughout Meijer Gardens’ campus. The role requires frequent computer and systems work, the ability to manage multiple priorities and work effectively under pressure, and occasional work in grounds, exhibition, or outdoor areas. Flexibility may occasionally be required to support system implementations, organizational needs, events, evenings, weekends, or holidays. 

Physical Requirements:This role requires basic mobility throughout office, grounds, and exhibition areas; the ability to observe information at close range and communicate accurately with others; and regular use of computers and other office technology. The position may occasionally involve equipment setup or handling objects weighing up to 25 pounds. 


As part of our onboarding process, all new hires are required to complete our background check.
Frederik Meijer Gardens & Sculpture Park is an Equal Opportunity Employer.
We believe in fostering a diverse and inclusive workplace.