Business Systems Q/A Analyst

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

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Job Class Code: 0380

Grade: 23 Professional/Technical

Salary: $49,275.20 - $69,139.20/Annually

Location: Augusta

Opening Date: July 21, 2026

Closing Date: August 4, 2026

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Job Summary:

• Does the prospect of working with a diverse, self-motivated team excite you?
• Would you enjoy collaborating with colleagues committed to improving program performance and delivering quality services?
• Are you seeking a position where the work you perform makes a critical difference in the lives of others?
• If your answer is ‘yes’, then we want to talk to you about the possibility of joining our team!

This is a permanent position based out of the Augusta office with a hybrid remote work schedule option. Statewide and (some) nationwide travel may be required to meet with team members, colleagues, and other partners. This position will indirectly oversee both in-office and remote-working testing resources.

Prior knowledge in Unemployment Insurance is preferred but not required. Experience related to testing and the software development life cycle is preferred.

This position works in the analysis and design of quality assurance testing related to business procedures for complex processing operations, their transition to digital processing, and adherence to quality standards.  Responsibilities include leading or participating requirements in gathering, coordination of systems testing activities; developing test scripts and testing strategies; recommending business requirements, protocols, and controls; serving as lead for quality assurance testing activities for small projects; assisting with components of medium and large projects; and maintaining business systems to support continuous improvement.  Work is performed under limited supervision.

This position will provide support for the Unemployment Insurance ReEmployME system. The ReEmployME system is a cloud-based application used in the determination of eligibility of Unemployment Insurance, disbursement of unemployment benefits and determination of employer tax liability, unemployment insurance tax rates and employer contributions.

The position will report to a Labor Program Specialist and a Business Systems Manager. The work will include interaction with staff and managers from the Office of Information Technology, bureau staff, ReEmployME vendor support and development teams.

*Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.*

Primary Responsibilities:

• Assists in coordinating system and leading testing activities to validate the integrity of the system and document quality control standards are maintained throughout systems and processes and meets business standards and practices. This includes performing system testing. 
• Recommends changes to business quality controls, and complex documents to support proper delivery of program services and product deliverables.
• Provides technical advice and consultation to management and professional staff regarding quality assurance standards and associated business practices. Confers with vendors and/or IT personnel on system problems to troubleshoot abnormalities and identify solutions.
• Develops draft test scripts and testing strategies to examine electronic system functions and business change management processes to verify compliance with quality assurance standards, to identify and recommend process improvements, and to ensure systems function as designed.
• Performs review of test scripts and documented results drafted by others to provide input and to make recommendations for approval.
• Collects and evaluates pertinent data related to projects to develop reports and recommendations, summarize information, and document change management processes.

Knowledge, Skills, and Abilities:

• Knowledge of project management principles, methods, and techniques for developing, scheduling, and coordinating projects and resources.
• Knowledge of scientific methodologies requiring interactive testing approaches.
• Knowledge of applicable state and federal laws, rules, and regulations.
• Knowledge of current business and management systems, methods, and processes.
• Knowledge of quality assurance principles, methods, and risk assessment.
• Knowledge of data warehouses and user types.
• Knowledge of software development life cycles.
• Knowledge of computerized applications used in accounting systems.
• Ability to develop evaluation and monitoring systems.
• Ability to draft test scripts, document and compare results.
• Ability to participate on or lead a small team.
• Ability to establish and maintain effective working relationships.
• Ability to write technical reports and documents.

Minimum qualifications:

A four (4) year combination of education, training, and/or progressively responsible professional experience in systems analysis, business analysis, or related field that demonstrates a thorough knowledge of systems improvement and quality assurance concepts and evaluate electronic system business processes.

Preferred Qualifications:

• Experience related to testing and the software development life cycle.
• A solid knowledge of unemployment insurance law, rules, policy and unemployment claims, adjudication and audit processes.

Contact Information:

Questions about this position should be directed to Julie Lehenbauer, Labor Program Specialist -

julie.lehenbauer@Maine.gov

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.