Job Description:
Primary Accountabilities:
You will provide operational and user support for business system applications and related hardware that support division and corporate strategies.
You will respond to user questions, resolve user issues, escalate system problems to proper areas, and provide users with documents and tools to increase user capabilities within the application.
You will document and maintain business processes and business rules.
You will conduct user acceptance testing for business systems. Identifies opportunities for improved user acceptance testing processes and methodologies.
Specialized Knowledge & Skills Requirements
Oracle Enterprise Performance Management (EPM), Enterprise Planning and Budgeting Cloud Service, Enterprise Profitability and Cost Management, Enterprise Data Managment Cloud Service, Oracle Integration Cloud
Groovy Language
Demonstrated experience providing customer-driven solutions, support or service.
Basic knowledge and understanding of unit, functional, performance, and user acceptance testing.
Basic knowledge and understanding of how technology can be used to automate business processes.
Demonstrated experience documenting work processes and business rules.
Demonstrated experience using business systems to provide customer service.
Additional Job Information:
Additional Skills
Significant requirement gathering experience
Insurance or financial industry experience a plus
Salesforce/Relate platform experience
Python, PowerBI and good broad technology prowess