Business Systems Specialist

WAYNE COUNTY REGIONAL EDUCATIONAL SERVICE AGENCY POSITION DESCRIPTION POSITION TITLE: Business Systems Specialist PAY SCHEDULE: WCSSF Salary Schedule - Schedule D SUPERSEDES: N/A REVISION DATE: August 18, 2026 BROAD FUNCTION: Serve in a dual capacity delivering comprehensive first-level application support and direct operational service to client school district business offices through Wayne RESA's software systems. Key duties combine technical end- user assistance, system training, and data quality maintenance with hands-on execution of contracted business office operations, including payroll, accounts payable, bookkeeping, fringe benefits, and mandatory state/federal compliance filings. DUTIES & RESPONSIBILITIES: Perform hands-on operational business office processing for client districts, including full-cycle payroll, accounts payable, bookkeeping, fringe benefits administration, and HR demographics maintenance as designated under specific district contracted services. Serve as the first-level help desk resource for business service applications, providing error resolution for district business offices and referring complex technical issues to the Business Analysis team as second- level support. Maintain records and client documentation in alignment with state, federal, and local legal mandates Provide targeted, on-the-job guidance and occasional training to client business office staff regarding payroll rules, filing deadlines, and software usage. Assess and recommend software and system changes to facilitate improvements in accuracy and efficiency in business processes. Assist districts with the accurate preparation, verification, and timely filing of critical governmental and regulatory reports (including ORS retirement reporting, IRS Form 941, MESC, and compliance documentation). Perform operational user-acceptance testing on software releases and updates to ensure processing accuracy. Construct custom financial reports using query tools to meet district needs. Evaluate district business office processes for efficiency and accuracy; establish streamlined business process workflows and document standard operating procedures aligned with Wayne RESA's business office software. Maintain knowledge of legal mandates, including reporting requirements related to assigned focus areas. Regular and predictable attendance. Perform other duties as assigned. RELATIONSHIPS & CONTACTS: INTERNAL Frequent contact with all levels of RESA staff Frequent involvement with internal committees and other staff on joint projects and team efforts EXTERNAL Contact with local school districts and various levels of government Frequent district contact with building-level staff, Finance Directors, Business Managers, Payroll Supervisors, and occasionally superintendents Moderate contact with Federal, State, and County agencies (CEPI, MDE, ORS) SUPERVISION RECEIVED: Director of IT or designee QUALIFICATIONS: Education Associate's Degree in Business, Accounting, or Finance, or three (3) years of related experience required. Experience Required Minimum of three (3) years of experience in payroll or finance. Strong knowledge of payroll or accounting. Demonstrated ability to meet stringent timelines. School district experience preferred. Special Skills and Training Required Ability to travel to and work in Michigan districts as needed. Ability to work swing shifts, weekends, and holidays on an as-needed basis. Ability to travel extensively within Wayne County. Demonstrated verbal and written communication skills. Demonstrated skill working with diverse populations. Proficiency in using the Microsoft Windows desktop operating system and Windows-based software. USE OF THIS POSITION DESCRIPTION: This position description is not intended and should not be construed to be an exhaustive list of all the duties, responsibilities, skills, efforts, or special conditions associated with this position. Date Position Created: August 10, 2026