Business Systems Support Analyst I

Business Systems Support Analyst I

Salary

$29.82 - $44.72 Hourly

Location

Lakewood Ranch, FL

Job Type

Full-Time (Hourly)

Job Number

26-00394

Department

Development Services

Opening Date

09/18/2026

Closing Date

9/28/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

General Information

Work Location: 9000 Town Center Pkwy, Lakewood Ranch, FL 34202

Work Hours: 8:00am - 5:00pm; Monday-Friday

Expected Starting Hourly Range: $29.82 - $37.27

Provides routine operational and technical support and maintenance for department software applications and business systems not supported by the Information Technology Department. Installs, updates, tunes, and diagnoses internal and third-party software applications. Provides end-user support and training.

Employment screenings, as outlined in the Personnel Policy, Rules, and Procedures Manual, will be conducted in compliance with applicable federal and Florida Laws.

Working Conditions

The work environment may include exposure to high noise levels while performing certain essential job functions. The position requires the ability to lift and move objects weighing up to 25 pounds independently and up to 50 pounds with assistance, with or without reasonable accommodation. The role involves sitting for extended periods while working on a computer. Position requires visual acuity and depth perception, as well as ability to hear and identify sounds. Occasionally required to work other than normal business hours.

Job Description

Essential Functions

These are intended only as illustration of various types of work performed. The omission of specific duties does not exclude them from the position.

Provides routine operational and technical support and maintenance for assigned department's software applications.

Assists with installing, configuring, and testing system upgrades, vendor defect corrections and changes, new software, and new systems before installation to production environment.

Assists with testing and implementation of databases and tools. Cleans and standardizes data. Researches errors and applies corrections.

Provides routine application performance tuning, working closely with business systems support team and application vendors.

Troubleshoots routine system issues and outages. Researches errors and applies corrections. Refers escalated issues to more experienced staff.

Monitors process schedulers. May monitor software systems interfaces to ensure that interfaces exchange data properly.

May participate in evaluations of vendor products.

Manages user security. Creates user profiles. Sets access levels and passwords.

Provides application assistance and training to end users.

Assists with analyzing business processes and implementing business process changes.

Creates and distributes routine ad hoc and scheduled reports.

Maintains application, database, and interface documentation, as assigned.

Assists with website administration and support for the Department.

May monitor assignments of hardware, peripherals, and telecommunications equipment. May assist with annual asset inventory maintenance and verification.

Maintains knowledge and understanding of current best practices, trends, laws, and issues affecting area of expertise. Upon approval, attends educational events that will increase professional knowledge and be otherwise beneficial to the County.

Performs other related duties as assigned, including participation in emergency or disaster response activities, as required and consistent with the employee's qualifications, essential job functions, and appliable federal and Florida law.

Minimum Qualifications

Bachelor's degree in business administration, computer science, information technology, or related field.

One (1) or more years of work experience in system administration and support desired.

Valid driver license required with valid Florida driver license required within 30 days of hire.

Equivalent combinations of education, training, and experience may be considered in meeting the minimum qualifications for this position.

More

Knowledge, Skills, and Abilities:

Able to organize own work and prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate and detail oriented. Able to resolve routine situations and problems.

General knowledge and understanding of troubleshooting techniques, process automation, and best practice approaches.

Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.

Good knowledge and understanding of computer systems and software applications required to perform job duties.

Good verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with staff, management, vendors, and other stakeholders. Able to explain facts, policies, and practices.

Capable of working with general supervision.

In addition to the duties and responsibilities outlined above, certain positions will have additional duties as indicated below.

Building & Development Services Department:

Administers all department software applications with emphasis on the Accela Automation Land Use Management system including Accela Automation and Accela GIS. Assists with analyzing business processes and implementing business process changes.

Veterans Preference

In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, priority consideration in employment will be given to eligible veterans and spouses of disabled veterans. Applicants claiming preference must provide a DD Form 214 or other acceptable documentation with their application. We are committed to honoring the service and sacrifices of our veterans and their families.

EEO/ADA Statement

Manatee County Government is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities. If you require any accommodations to participate in the recruitment process, please contact Human Resources at 941-748-4501 x 3865.

Drug-Free Workplace

Manatee County Government is a drug-free workplace in accordance with Federal and Florida Law.

Emergency Response/Recovery Activities

All employees may be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.

Full Time Positions

Employee Assistance Program (EAP):

• ComPsych - offers all employees and their family members with emotional, financial, legal, and work/life balance support.
• LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.
• Five (5) free visits annually for employees and covered family members.

Wellbeing Benefits:

• Wellness/Health Coaches (5 Free per year)
• Personal Training (5 Free per year)
• Pharmacy Technician
• Musculoskeletal Physical Therapy Management
• Registered Dietician (5 Free per year)
• Massages with licensed therapist (small copay)

Miscellaneous Benefits:

• Workers' Compensation
• Training/Seminars
• Premium Pay Differentials/Career Ladders
• Government employee discounts at many retailers and attractions
• Access to Manatee County Library Services (books, digital services, tools, museum passes).

Paid Time Off:

• 12 Paid Holidays including New Years Day, Thanksgiving, and Christmas.
• Three (3) Personal Holidays
• Personal Sick Leave
• Family Sick Leave
• Sick Leave Bank (Donated Hours)
• Professional Medical Appointment Leave
• Bereavement Leave
• Military Leave
• Military Training Leave
• FMLA

Vacation Award: Applies to employees regularly scheduled to work 8 hours per day/40 hours per week.

Years of Service Vacation Days

0-5 16.25 days

6-10 19.50 days

11+ 22.75 days

• Eligible employees may earn an additional 2 days of vacation through participation in the Manatee Thrives program

Insurance:

• Award-winning Health Plan with deductibles as low as $0.
• Dental Insurance
• Vision Insurance
• Prescription Insurance
• Life Insurance (6 times salary at low cost)
• Long-term and Short-term Disability Insurance

Retirement:

• Florida Retirement System (FRS) with Pension Plan and Investment Plan options.
• 457b Tax Deferred and ROTH account options through Voya.
• FRS Webinars
• Free financial guidance with licensed, non-commissioned financial planner

Career Wellness:

• Professional Leadership Programs
• Instructor-Led and eLearning Training
• Premium Pay Differentials/Career Ladders
• Career Counseling
• Toastmasters
• Networking Membership (Manatee Chamber of Commerce, Lakewood Ranch Business Alliance)
• Employee Recognition Programs with monetary and time-off awards

Education Benefits:

• Continuing Education support through Training/Seminars and Premium Pay Differentials/Career Ladder.
• Public Service Loan Forgiveness (PSLF)

Flexible Spending Account:

• Options for Health Care and Dependent Care Spending Accounts providing pre-tax savings.

Permanent Part Time - Benefits

Employee Assistance Program (EAP):

• ComPsych - offers all employees and their family members with emotional, financial, legal, and work/life balance support.
• LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.

Miscellaneous Benefits:

• Workers' Compensation
• Training/Seminars
• FRS options
• Premium Pay Differentials/Career Ladders
• Government employee discounts at many retailers and attractions
• Access to Manatee County Library Services (books, digital services, tools, museum passes).

Paid Time Off:

• 12 Paid Holidays including New Years Day, Thanksgiving, and Christmas.
• Three (3) Personal Holidays
• Paid Time Off and Leaves of Absence are based on an 8 hrs./day 80/hrs.

per pay-period basis, any work schedule less that this will be earned on

a pro-rated basis

01

VERY IMPORTANT - When answering supplemental questions about experience, education or certification, please be sure the information is reflected in the Education, Work Experience and Certificates and Licenses sections of your application.

Must include Monthly Salary, Name of Employer, Location, Phone Number and Duties for each employer in Work Experience.

Note: "See Resume" is not acceptable.

Identify all gaps not related to medical reasons.

• I acknowledge the above statement

02

If you are claiming Veterans Preference, please check category of eligibility

• A disabled veteran who is eligible for receiving compensation under public law administered by Department of Veterans Affairs and Department of Defense
• The spouse of a veteran who cannot qualify for employment because of total and permanent service-connected disability, or spouse of a veteran missing in action, captured or forcefully detained by a foreign power
• A wartime veteran who has served at least 1 day during a wartime period (active duty for training may not be eligible)
• An un-remarried widow or widower of a Veteran who died of a service-connected disability
• The mother, father, legal guardian, or un-remarried widow or widower of a service member who died as a result of military service under combat-related conditions as verified by the U.S. Department of Defense
• A current member of any reserve component for the United States Armed Forces or the Florida National Guard
• A veteran with a "Honorable" discharge (Active duty for training may not be allowed for eligibility)
• Not claiming Veterans Preference

03

Which level of education have you achieved?

• No high school equivalency
• High school graduate/equivalent
• Associates degree
• Bachelors degree
• Masters degree

04

How many years of work experience in system administration and support do you possess?

• None
• 1 year
• 2-3 years
• 4+ years

05

Do you possess a valid Florida drivers license or have the ability to obtain one within 30 days of hire?

• Yes
• No

06

What is your skill level using Microsoft Programs including SharePoint, Power BI, and Teams (None, Beginner, Intermediate, or Advanced)?

07

What are some of the key skills you think are important for a Business Systems Support Analyst I?

08

What is your experience with data analytics including report writing using SQL queries against a SQL Server database? Give example.

09

What previous roles have you held that you believe qualify you for this position?

Required Question

Employer Manatee County Government

Address 9000 Town Center Parkway

Lakewood Ranch, Florida, 34202

Phone (941) 748-4501 ext. 3865

(941) 742-5627

Website https://www.mymanatee.org