Business Systems Support Specialist

Job Title: Business Systems Support Specialist

Department: ERP & Systems

Reports to: Manager – ERP & Integrations

Hours Available: M-F 8:00 am-5:00 pm EST (1-hour lunch break)

FLSA Class: Exempt

EEO1 Classification: Professionals

Physical Address: 1953 Langston Street, Rock Hill, SC 29730 (PLEASE NOTE: THIS IS AN IN-HOUSE POSITION BASED IN ROCK HILL, SC.)

Salary Range: $60,000 - $80,000 (Actual compensation will be determined based on experience, location, and other factors permitted by law)

Job Summary:

The Business Systems Support Specialist supports daily business system operations across ERP, EDI, and integration platforms, including NetSuite, TrueCommerce, and Celigo. This role is responsible for managing support tickets, maintaining system data, assisting with EDI onboarding and testing, and supporting cross-functional users. The ideal candidate is detail-oriented, analytical, and collaborative, with foundational experience in ERP and EDI environments and a strong interest in growing within business systems and integrations.
 

Essential Functions (included but not limited to):

Business Systems Support

• Monitor, triage, and resolve Business Systems support tickets.
• Assist users with routine NetSuite questions, data updates, and basic issue resolutions.
• Communicate ticket updates clearly and professionally to internal users.
• Follow documented processes for system updates, testing, validation, and approvals.
• Escalate complex system, integration, or process issues when needed.
• Identify recurring issues and recommend process improvements, training, or documentation updates.

NetSuite ERP & Data Maintenance

• Perform routine NetSuite data updates and record maintenance.
• Support new SKU/item setup, item changes, and import preparation.
• Maintain item, customer, vendor, and transaction-related data.
• Prepare, review, and validate data files for system imports.
• Ensure data accuracy before and after updates are completed.
• Assist with troubleshooting ERP-related issues tied to records, transactions, and system data.
• Support data governance and consistency across business systems.

EDI, Celigo & Integration Support

• Review basic EDI mapping requirements and validate EDI data against NetSuite.
• Assist with onboarding new trading partners and maintaining documentation for requirements, testing, and issue resolution.
• Monitor Celigo integration errors and assist with documentation and resolution tracking.
• Support testing and validation of integration changes.
• Escalate technical or mapping-related issues to appropriate resources.

Excel, Reporting & Documentation

• Use Excel to clean, organize, validate, and compare data sets.
• Utilize formulas, pivot tables, lookups, sorting, and filtering functions.
• Compare data across NetSuite, EDI documents, and integration logs.
• Support reporting, data validation, and audit requests.
• Create and maintain documentation for processes, recurring issues, and system procedures.

Please note that this job description is not intended to provide an exhaustive listing of tasks, activities, or responsibilities required of the employee in this role. Tasks, responsibilities, and duties may change without notice.

Skills:

• Working knowledge of EDI processes and transaction flow.
• Foundational understanding of ERP systems and business operations.
• Strong Excel and data handling skills.
• High attention to detail and data accuracy.
• Analytical and problem-solving capabilities.
• Ability to follow processes and escalate issues appropriately.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks through a ticketing or task management system.
• Comfortable working with internal teams and external partners.

Minimum Requirements:

• Must be 18 years of age or older
• HS Diploma or GED
• Must be legally authorized to work in the United States and have IDs needed to verify
• English proficient (reading, writing, speaking, comprehension)
• Successful completion of a criminal background check is required

Preferred Education/Qualifications:

• Associate’s or Bachelor’s degree in Business Administration, Information Systems, Supply Chain, Operations, or related field.
• Experience with NetSuite ERP.
• Experience with Celigo or similar integration platforms.

Physical Demands:

Key:

N-Never

O-Occasional; 1-33% of time

F-Frequent; 34-66% of time

C-Constant; 67-100% of time

BEDGEAR® is proud to be an Equal Opportunity Employer that participates in the E-Verify program!

Why Work @ BEDGEAR?

If you’re looking for a career and not just a job, BEDGEAR provides a work environment that accelerates growth for all its team members. Keeping up with the everyday challenges of a fast-growing consumer goods company demands a team of all-in players, who are focused on continuous improvement, collaboration, leadership, and have a growth-mindset. If you want to elevate yourself personally and professionally, surrounding yourself with others that share the same values, beliefs, and behaviors will provide the support and extra push to reach new heights and smash new goals. At BEDGEAR you can expect to find successful teammates who exemplify our core values of being:

HUNGRY - HUMBLE - CURIOUS - CLEVER - COMMITTED - HUMANITARIAN

About BEDGEAR® PERFORMANCE®

Launched in 2009, BEDGEAR® is the brand of Performance® that provides innovative bedding by focusing on an active lifestyle and well-being. BEDGEAR’s sleep solutions are engineered with Performance fabrics that are temperature neutral and instant cooling and maximizes airflow to allow the body to naturally regulate its temperature. With a core belief of One Size Does Not Fit All™, BEDGEAR has redefined the way people view sleep by developing interactive in-store experiences and breathable bedding products that are personally fit to a consumer based on specific factors, including body type, sleep position and temperature. BEDGEAR is dedicated to integrating environmental responsibility into product development to ensure less returned goods are being sent to landfills. BEDGEAR is essential to the rest and recovery routines of professional athletes and active people who need to maximize their sleep. A proud manufacturer in the USA, BEDGEAR offers mattresses, pillows, sheets, blankets, pet beds as well as travel, kids and baby products that often feature removable and washable covers to maintain a clean and healthy sleep environment. BEDGEAR is represented in more than 4,000 retail stores across the globe and has earned more than 220 U.S. and worldwide patents, trademark registrations and pending applications. Sleep Fuels Everything®!

Learn more at bedgear.com.