Business Systems Support Specialist

Overview

Business Systems Support Specialist/Junior Business Systems Analyst

This position is 100% on-site in Lancaster, PA. Remote work is not available. Candidates must reside within commuting distance or be willing to relocate before their start date.

Are you passionate about technology, problem-solving, and helping others succeed? Willow Valley Communities is seeking a Jr. Business Systems Analyst to support the business applications that help keep our organization running smoothly. In this role, you''ll work closely with the Business Systems team to troubleshoot system issues, support end users, maintain business processes, and assist with system configuration, reporting, and analytics. This is an excellent opportunity for someone looking to grow their career in business systems, technology, and process improvement while making a meaningful impact across our communities.

Why Join Willow Valley Communities?

• Excellent benefits package, including medical, dental and vision
• ️ Generous PTO Package
• Career growth opportunities
• Plus many more!
• Starting wage $23.20+

Why You''ll Love Working On-Site at Willow Valley Communities:

• ️ Use of amenities, such as our fitness center, spa, cafes and swimming pools
• Be part of a dynamic team culture that thrives on connection and innovation.
• Gain visibility, recognition, and career development opportunities.

What You''ll Do

• Be an integral part of the multi-discipline Business Systems team within the WVC IT department.
• Collaborate with the Business Systems Team to provide Help Desk support for existing business systems including but not limited to ERP, EHR, HCM, CRM, and Point of Sale.
• Manage and maintain routine processes such as regular report generation, audits, manual data transfers, and other manual processes.
• Assist the Business Systems Team with creating automated processes, gathering business requirements, documentation, and other system related tasks.
• Participate in the IT On Duty evening and weekend emergency on call schedule.

What You Bring

• Associates or Bachelor's degree in Information Systems, Business Administration, Computer Science, Software Engineering, Data Analytics, Data Science or related field or equivalent experience
• Training in system design, business process analysis, working with databases, Basic skills in Power BI, Cognos BI, or Tableau desired
• Basic skills in Excel, SQL, Outlook, Teams, SharePoint
• Clear oral and written communication skills with the ability to effectively communicate technical details to non-technical audiences
• Exhibit collaborative and team-focused skills and attitude
• Experience in customer support desired
• Must be authorized to work in the United States without sponsorship
• Organization skills

Schedule & Hours

• Full Time 40 hours/week
• Monday-Friday 8:00AM-5:00PM

Location

On-Site at Willow Valley Communities Corporate Office100 Willow Valley Lakes Drive

Willow Street, PA 17584