Business Technical Success - Carrier Field Engineering Manager

At Apple, we create products that revolutionize industries and enrich lives globally. Our Carrier organization is vital to this mission, ensuring our largest partners like Verizon, AT&T, and T-Mobile successfully deliver Apple solutions to enterprise customers at scale. The Technical Success - Carrier Field Engineering team is integral to this success, partnering directly with these carriers to overcome technical barriers and integrate best-in-class Apple practices for enterprise customers. As the Carrier Field Engineering Manager, you will lead a team of exceptional Field Engineers who serve as trusted advisors on the Apple ecosystem, driving the successful adoption and integration of Apple technologies within our major US Carrier partners and their enterprise clients. You and your team will deeply understand our carriers businesses and technical ambitions, transforming the way they operate by delivering innovative technical solutions and ensuring seamless integration of Apples hardware, software, and services.

You will remove technical barriers and friction points, improve customer readiness for our platform, and accelerate business transformation through Apple platform adoption. This role requires a leader who can balance strategic vision with hands-on execution, building strong cross-functional relationships internally and with carrier partners to drive meaningful, lasting impact. Youll be at the intersection of technology, business strategy, and partnership, helping shape how millions of enterprise users experience Apples ecosystem through our carrier relationships.

Success in this role means building a high-performing team, staying ahead of emerging industry trends, and consistently delivering outcomes that strengthen Apples position as the trusted technology partner for carriers and their enterprise customers alike. Build, lead, and strategically evolve the Carrier Field Engineering team, ensuring its capabilities align with platform and solution growth strategies Partner with senior leaders across Sales, Product, R&D, Marketing, and Finance, both internally and with carrier partners, to develop and execute business strategies, long-range plans, and technical goals Drive complex, high-impact business initiatives that secure critical outcomes and accelerate growth Identify emerging wireless industry trends and integrate them into growth initiatives, keeping the organization ahead of market shifts Continuously improve the customer journey and core operations to increase efficiency and scale the business Communicate complex technical concepts clearly and compellingly to diverse audiences, from technical teams to executive leadership Navigate challenging technical and business discussions with confidence, remaining composed under pressure Make informed, impactful decisions with sound judgment, even in ambiguous situations Mentor and enable team members, fostering curiosity and deepening expertise across Apples ecosystem Build and maintain strong relationships across internal teams, Carrier partners, and customersApproximately 7 plus years of experience leading technical, solutions-oriented teams Strong business acumen, including an understanding of financial drivers and strategic planning for sustainable growth Profound understanding and experience with complex IT enterprise environments, including deployment strategies, security frameworks, and mobile architectures Extensive background in mobile technology and solutions, including carrier network infrastructure (e.g., 5G, Private Networks, Network Slicing), Mobile Device Management (MDM), and advanced security solutions Bachelors degree or equivalent practical experienceStrategic foresight to anticipate emerging industry trends and proactively identify growth opportunities with carrier partners Exceptional ability to distill complex technical concepts into clear, concise, and compelling narratives for diverse audiences Experience with AI integration within mobile ecosystems Demonstrated success advising on technical business transformation initiatives for large enterprises or in a consultative pre-sales engineering capacity Strong grasp of Apples approach to Security and Privacy, with the ability to articulate the inherent benefits of our integrated approach