Job Title:Business Technology Administrator
Location: Remote, USA
Type: W2 Contract
Required Skills:
Administration of enterprise SaaS applications, including platforms like Salesforce, Smartsheet, Asana, Jira, Microsoft 365, and SAS Viya (5 Years)
Configuration of workflows, forms, dashboards, reports, automations, permissions, and other system components (5 Years)
Expertise in software licensing, subscription management, documentation development, and creation of user instructional materials (3 Years)
Strong communication, presentation, training, organizational, analytical, and problem-solving skills (3 Years)
Ability to analyze business processes, recommend technology-based improvements, manage multiple priorities, and provide excellent customer service (3 Years)
About the Role: The Business Technology Administrator is responsible for administering, configuring, and continuously improving business technology solutions that support organizational operations at the NC Health Information Exchange Authority (HIEA). This position manages business application platforms, including user access, licensing, subscriptions, solution configuration, documentation, and training to ensure technology solutions effectively support business processes. Working collaboratively with business and technical stakeholders, the Business Technology Administrator identifies opportunities to optimize technology, implements enhancements, develops and maintains documentation, and provides training and guidance that promotes effective adoption and consistent use of enterprise platforms. This role serves as the organization's subject matter expert for assigned business technology solutions and plays a key role in driving technology adoption, standardization, and continuous process improvement
Job responsibilities:
Business Technology Administration
Administer business technology platforms for the NC HIEA, including Salesforce, Asana, Smartsheet, Jira, SAS Viya, and other assigned applications
Manage user accounts, security roles, permissions, licensing, and software subscriptions, as applicable
Configure and maintain workflows, forms, dashboards, templates, automations, reports, and other platform features
Monitor system utilization and recommend improvements to maximize platform value
Performs other duties and participates in special projects as assigned to support evolving business and technology needs
Solution Development and Continuous Improvement
Collaborate with business stakeholders to understand operational needs and recommend technology solutions that improve efficiency and effectiveness
Configure and enhance technology applications to support evolving business processes
Evaluate new platform capabilities and implement enhancements that improve functionality and user experience
Develop and maintain standard processes, templates, naming conventions, and configuration best practices
Documentation and Knowledge Management
Develop, maintain, and update technical and operational documentation, including standard operating procedures, user guides, workflow documentation, process maps, knowledge base articles, and configuration documentation
Ensure documentation accurately reflects current business processes and system configurations
Maintain organized, accessible documentation that supports knowledge sharing and business continuity
Training and User Support
Develop and deliver training programs for technology solutions and the business processes they support
Create training materials, job aids, quick reference guides, and other instructional resources
Provide consultation and ongoing support to users regarding system capabilities, best practices, and process improvements
Communicate system updates, enhancements, and process changes to stakeholders
Collaboration and Customer Service
Build strong relationships with business teams to understand operational challenges and technology needs
Translate business requirements into practical technology solutions
Coordinate with vendors, technical teams, and project stakeholders to resolve issues and implement improvements
Provide responsive, high-quality customer service while promoting effective use of enterprise technology