Business Technology Analyst - Operations

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Bring your curiosity. Built for impact.

At U.S. Bank, we're continuously evolving how we deliver innovative solutions that power global trade and payment operations. As a Business Technology Analyst 3, you'll play a key role in bridging business and technology-helping deliver critical system changes, drive project execution, and support operational excellence within our GTSS Recon and Payment Team.

This is an exciting opportunity for someone who thrives in a project-driven environment, enjoys solving complex problems, and wants to make a measurable impact across operations, product, and technology teams.

What you'll do

In this role, you'll spend the majority of your time leading and supporting project-based initiatives (80%), with additional exposure to operational processes (20% as needed).

Key Responsibilities:

Process & Systems Analysis

• Analyze reconciliation and payment workflows to identify gaps, inefficiencies, and control risks

• Partner with Operations and Technology to document current and future state processes

• Conduct root-cause analysis on reconciliation breaks, payment exceptions, and system variances

Workflow & Operational Support

• Monitor workflow health, prioritization, and exception trends

• Develop and maintain reports, metrics, and dashboards (e.g., aging, SLA risks)

• Coordinate issue resolution across cross-functional teams

System Releases, UAT & Change Support

• Support system enhancements, releases, and migrations

• Coordinate UAT including test planning, execution tracking, defect management, and reporting

• Ensure operational readiness through documentation, training support, and post-release stabilization

Controls, Risk & Documentation

• Maintain clear, audit-ready procedures and documentation

• Partner with Risk, Finance, and Audit to support reviews and control testing

• Identify control gaps and emerging risks

Collaboration & Communication

• Act as liaison between Operations, Technology, and business partners

• Communicate system and process impacts to technical and non-technical stakeholders

• Provide leadership with data-driven insights and recommendations

What makes this role exciting

• High-impact work supporting critical trade and payment systems

• Opportunity to own projects end-to-end and influence outcomes

• Exposure to cross-functional teams including operations, product, and technology

• A fast-paced, evolving environment where adaptability and initiative are valued

• Direct visibility into system performance and opportunities to reduce escalations and production risk

Location & Schedule

• St. Paul, MN (West Side Flats)

• Monday - Friday 8am - 5pm CST

What we're looking for

We're seeking a mid-level professional who can operate independently, think critically, and confidently manage competing priorities in a dynamic environment.

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• Three to five years of direct experience (with project lead experience), or five to eight years of related experience

Preferred Skills/Experience

• Experience with requirements gathering, stakeholder engagement, and facilitating meetings

• Strong knowledge of project management practices and testing methodologies (UAT)

• Ability to develop and execute test plans and track/report defects

• Strong analytical and problem-solving skills with attention to detail

• Excellent written and verbal communication skills

• Ability to work cross-functionally and influence without authority

• Experience in or exposure to trade finance or financial systems (strongly preferred)

• Familiarity with systems such as Trade 360, Wall Street FX, IT Hub, or reporting tools is a plus

Why U.S. Bank

We invest in our people, technology, and communities. Here, you'll find:

• Opportunities for career growth and internal mobility

• A collaborative culture that values diverse perspectives

• Meaningful work that drives impact across global operations

Ready to make an impact?

Join a team where your ideas, insights, and contributions help shape the future of trade and payment operations.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $71,400.00 - $84,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.