Business Technology Manager - Public Service Manager II

State of Maine

Augusta, Maine

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JOB DETAILS

SALARY

$74,713.60–$105,809.60

SKILLS

Analysis Skills, Artificial Intelligence (AI), Automation, Business Continuity Planning (BCP), Business Operations, Business Processes, Business Strategy, Business Support, Communication Skills, Consensus Building Skills, Continuous Improvement, Cross-Functional, Customer Support/Service, Data Management, Documentation, Emerging Technology, Establish Priorities, Information Technology & Information Systems, Information/Data Security (InfoSec), Leadership, Needs Assessment, Operational Support, Organizational Development/Management, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Analysis, Process Improvement, Project Lifecycle, Project/Program Coordination, Requirements Management, Risk Management, Service Delivery, System Integration (SI), Technical Leadership, Technical Research, Workflow Analysis

LOCATION

Augusta, Maine

POSTED

9 days ago

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
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Department of Labor - Office of the Commissioner
Job Class Code: MA31
Grade: 31/Confidential
Salary: $74,713.60-$105,809.60/Annually
Location: Augusta
Opening Date: June 25, 2026
Closing Date: July 10, 2026

Business Technology Manager

The Maine Department of Labor (DOL) seeks a Business Technology Manager to serve as a strategic liaison between Department programs and the Office of Information Technology, ensuring that technology solutions effectively support the Department's mission, operations, and service delivery goals.

This position plays a critical role in understanding the Department's programs, business processes, and strategic priorities and translating those needs into technology initiatives and solutions. The Business Technology Manager works collaboratively with program leaders, technology teams, and external partners to identify opportunities for process improvement, modernization, data-informed decision-making, and enhanced customer service.

The individual in this position will help ensure that technology investments align with business objectives, support operational efficiency, and enable the Department to adapt to changing program requirements and emerging technologies. While knowledge of information security, business continuity, and risk management remains important, the primary focus of this role is facilitating communication and collaboration between business and technology stakeholders and ensuring that technology solutions meet the needs of the Department and the citizens it serves.

This position reports to the Deputy Commissioner and is a member of the Department's senior leadership team. While there are no direct reports, the individual will work closely with business managers and technology leads within both DOL and MaineIT. Developing strong working relationships and trusted partnerships across the Department and with the Office of Information Technology is essential to success in this role.

Primary Responsibilities

Serve as the Department's primary liaison with MaineIT and other technology partners.
Develop a thorough understanding of DOL programs, services, operations, and strategic priorities.
Collaborate with program leaders to identify business needs and opportunities for technology-enabled improvements.
Translate business requirements into technology solutions and facilitate communication between program staff and technical teams.
Participate in technology planning, modernization efforts, and project prioritization to ensure alignment with Department goals.
Support business process analysis, workflow improvement, and organizational change initiatives.
Evaluate emerging technologies, including artificial intelligence and automation tools, and advise leadership on potential opportunities, benefits, and risks.
Assist with technology governance, system implementation, and cross-functional project coordination.
Support data management, reporting, and performance measurement initiatives that improve program outcomes and customer service.
Promote effective collaboration between business and technical stakeholders to ensure successful project delivery and adoption.

Applicants must demonstrate skill, knowledge, and abilities in:

Understanding complex business operations and translating operational needs into technology requirements.
Building productive relationships and collaborating effectively with diverse stakeholders.
Strong communication, facilitation, and consensus-building skills.
Business process analysis, problem-solving, and continuous improvement methodologies.
Researching and evaluating technology solutions to support organizational goals.
Applying critical thinking and analytical skills to identify and resolve operational challenges.
Understanding information technology concepts, systems integration, data management, and technology project lifecycles.
Preparing clear documentation, reports, presentations, and business requirements.
Managing competing priorities and balancing operational needs with technology capabilities and constraints.
Demonstrating professionalism, collaboration, and a customer-service mindset while working across organizational boundaries.

About the Company

State of Maine

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