This is an In center and out of center position part time to transition into a full time positon. This position is primarily a role for someone to work 1-2 days in center and 1-2 days out prospecting, business to business and attending events. We are looking for someone with a background in sales and knowledge in health/wellness and bodysculping. We specifically have cool sculpting.About Serotonin Centers:Serotonin Centers is the nation’s premier anti-aging and wellness destination, dedicated to empowering clients tooptimize body composition, longevity, and overall well-being. Health Coaches leverage our tech stack—Zenoti,the Serotonin Coach app (Trainerize), InBody, and digital trackers—to deliver personalized, data-driven coachingacross exercise, nutrition, habit change, and nutraceutical supplementation.Role Overview:The Health Coach (HC) guides clients through transformative wellness journeys, building measurable outcomesand accountability. You will own client results, engagement, and retention, using Serotonin systems, processes,and service catalog to deliver an exceptional member experience.Key Responsibilities:1) Client Consultations & Personalized PlansFollow our C.A.R.E.S framework and fully understand all clients goals, symptoms, and concerns. Help themunderstand potential solutions through Hormone Optimization, Medical Weight Loss, Weight Management,Restore and Recovery Services, Body Sculpting, and Aesthetics.Conduct initial and ongoing consultations using empathy and impeccable listening skills combined withInBody scans assess baseline metrics and set goals.Document personalized exercise, nutrition, and supplement plans within Zenoti and Serotonin Coach.2) Body Composition & Progress TrackingProvide bi-weekly InBody scans; review body composition trends (muscle, fat, water, metabolic markers).Coach toward sustainable behavior change and action bias using micro-habits and weekly goals.Add value to all clients bi-weekly consultations so they are excited to be on this journey with you.SMART Goal: 80% of active clients complete bi-weekly scans; 70% show body composition improvementwithin 90 days (e.g., 5% body fat reduction or 2 lbs lean mass gain).3) Nutraceutical & Supplement ProtocolsRecommend and manage Serotonin Nutraceutical protocols; track adherence and refills.Educate clients on supplement timing, dosage, and synergy with programs.SMART Goal: 100% of clients receive an evidence-aligned supplement protocol; 60% monthly purchaseadherence among active clients.4) Client Communication & DocumentationMaintain weekly check-ins via app /phone; escalate support based on ABCD priority ranking.Document all interactions, photos, and progress in Zenoti; capture outcomes in Serotonin Coach.SMART Goal: Respond to 95% of client messages within 24 hours; maintain 100% audit-ready records for allclients.5) Membership Conversion & Program CreationConvert guests to members using consultative selling and Systemic Close.Publish individualized habits, menus, exercise, sleep recommendations, and nutrition programs in theSerotonin Coach app.SMART Goal: 80% guest-to-member conversion monthly; deliver new programs to 100% of converts within 72hours.6) Community Outreach & EventsLead or participate in local outreach (open houses, talks, grassroots activations).Collect leads and book consultations onsite.SMART Goal: 4 events/month; 20 qualified leads/event; 40% of event leads booked within 7 days.7) Sales & Service KnowledgeComplete all product/service training (Hormone Optimization, Medical Weight Loss, Optimized Health,Aesthetics, IV, HBOT, RedLight).Demonstrate consultative selling; ask-to-understand, not data-dump.SMART Goal: 90% on quarterly knowledge checks; center NPS 90.8) Safety & ComplianceMaintain HIPAA and biohazard compliance; follow rigorous client safety protocols.Complete annual safety refreshers and drills.SMART Goal: 0 compliance violations; 100% completion of safety training annually.9) Team Collaboration & OperationsAttend daily huddles; keep trackers current; post MTD Goal and Actual.Hit individual monthly goals.SMART Goal: 95% attendance at huddles/meetings; daily tracker updates when covering for GM duties, withaccurate figures.10) Continuous Improvement & Professional DevelopmentPursue ongoing education aligned with Serotonin modalities and coaching excellence.Complete all Compliance based training in SeroConnect (Internal LMS)Attend all role based meetings.Core KPIs & TargetsClient Retention (6-month): 80%Client Goal Attainment (90-day): 70% achieve SMART goalsNet Promoter Score (NPS): 90Guest-to-Member Conversion: 80% monthlySupplement Purchase Adherence: 60% monthly among active membersCommunity Engagement: 4 events/month; 20 qualified leads per event; 70% booked within 7 daysQualificationsPassion for health and wellness; empathetic, client-centered communicator.Tech adaptability to Zenoti, Serotonin Coach app, InBody, and general business platforms.Strong organization, follow-through, and accountability to outcomes.Comfort with consultative sales; ability to educate and motivate.Phlebotomy certification a plus.Tech Stack & ToolsZenoti — POS, scheduling, documentation, billing.GHL - CRMSerotonin Coach app— food, and exercise program delivery, messaging, habit tracking.InBody — body composition analysis and progress tracking.Center trackers and whiteboard — daily goals, MTD Goal vs. Actual.Email/Teams — internal communication and meetings.Safety & ComplianceHIPAA adherence; secure handling of PHI.Biohazard protocols; sharps and sample handling where applicable.Join a supportive, high-performance team with clear goals, modern tools, and continuous learning. Make ameasurable impact on client health and well-being while advancing your career.