Business Transformation Intern

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

The Business Transformation team provides resources for several technology focused practices, including fully dedicated business sponsorship and ownership of strategic enterprise programs and projects, product management resources focused on delivering scalable, enterprise solutions, a Lean practice, and an Organizational Change Management practice dedicated to empowering our business partners to manage, facilitate, and positively experience change through engagement, training & coaching.

The Business Transformation team is hiring an intern to join their team! This will be a part-time internship and will work up to 20 hours per week. This role will support enterprise initiatives across Lean, Organizational Change Management (OCM), and Documentation & Training teams. This role also offers hands-on experience in process improvement, change support, and content creation, with exposure to enterprise projects and AI tools like Copilot. It may also provide an opportunity for longer-term growth based on business needs, performance, and organizational fit.

Essential Job Functions & Responsibilities

• Documentation & Training: Support creation and maintenance of job aids, SOPs, and training materials

• Content & Video: Assist in developing engaging training/communication content (including Vyond videos)

• Lean & Change Support: Contribute to process improvement and change initiatives across projects

• Communications & Engagement: Help create and maintain blog posts, Gateway articles, and internal communications

• Operations Support: Assist with meetings, facilitation prep, and administrative tasks

• Digital Organization: Support file cleanup and maintain shared team resources

• AI & Innovation: Help identify and document Copilot and AI use cases

Job Qualifications

• Pursuing a degree in Business, Communications, or related field

• Strong communication and organization skills

• Interest in process improvement, training, or change support

• Demonstrated proficiency with Vyond, SharePoint, and Microsoft 365, with strong experience creating and designing PowerPoint presentations; experience with Adobe Creative Suite and other design tools is preferred

What You'll Gain

• Build experience across Lean, OCM, and Documentation & Training

• Contribute to enterprise initiatives with real business impact

• Strengthen skills in process improvement, communications, facilitation, and content design

• Gain hands-on experience with Vyond, SharePoint, PowerPoint design, and Copilot

• Develop cross-functional relationships with potential for longer-term growth

Business Unit:

Business Data and Analytics

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

• Excludes seasonal employees and interns.