Acquisition Strategy, Alliance/Partner Management, Benchmarking, Business Administration, Business Growth, Business Unit Profitability, Coaching, Conferences, Consumer Market Share, Continuous Improvement, Cross-Functional, Customer Acquisition, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Educational Evaluation, Educational Technology, Employee Retention, Finance, Financial Services, Forecasting, GRE (Generic Routing Encapsulation), Government, Government Organizations, Health Information Technology, Healthcare, Industry/Trade Analysis, Leadership, Licensing, Market Development, Market Share, Marketing, Nonprofit, Occupational Therapy, Partner Sales, Performance Metrics, Product Strategy, Professional Services, Profit & Loss, Psychometrics, Regulations, Resource Management, Return on Investment (ROI), Revenue Growth, Sales Strategy, Standards Development, Strategic Accounts, Strategic Planning, Succession Planning, Talent Management, Team Lead/Manager, Technology Analysis, Test Plan/Schedule, Testing
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
About PSI
PSI is a global leader in workforce solutions, professional credentialing, high-stakes testing, and talent assessment. Through innovative technology, psychometric expertise, and world-class customer service, PSI helps organizations, certification bodies, and licensing agencies deliver secure, valid, and reliable credentialing programs that advance careers, protect the public, and strengthen professions worldwide.
Our Certifications & Licensure business partners with leading certification boards, professional associations, regulatory agencies, and licensing organizations to develop, deliver, and scale credentialing programs that serve millions of candidates globally.
PSI is seeking a visionary and commercially driven Business Unit General Manager to lead our Certifications & Licensure business. Reporting directly to the Chief Commercial Officer of PSI, a $400M global enterprise, this executive will have full accountability for the strategy, growth, operations, and profitability of the business unit.
This position requires an exceptional leader with a proven track record of building, scaling, and sustaining successful businesses within the certification, licensure, credentialing, testing, or professional assessment industries.
The successful candidate will lead a team of approximately 30 professionals and will be responsible for delivering consistent double-digit revenue growth, expanding market share, strengthening customer partnerships, and driving innovation across the portfolio.
This executive will serve as the primary leader and advocate for the business unit, aligning commercial, product, operational, technology, and customer success strategies to achieve ambitious growth and profitability objectives.
Key Responsibilities
P&L Leadership & Business Performance
- Own full business unit P&L, including revenue, profitability, operating margin, forecasting, investment planning, and financial performance.
- Develop and execute strategies that deliver sustainable double-digit year-over-year growth.
- Drive disciplined resource allocation and investment decisions to maximize return on investment.
- Establish performance metrics, operating rhythms, and accountability mechanisms to achieve financial targets.
- Identify opportunities to increase revenue, improve margins, and expand recurring revenue streams.
Business Growth & Market Expansion
- Develop and execute a comprehensive growth strategy for PSI's Certifications & Licensure business.
- Expand PSI's market presence within professional certification, occupational licensing, association credentialing, healthcare, IT, financial services, public sector, and regulated industries.
- Identify emerging market opportunities, customer needs, industry trends, and competitive threats.
- Drive new client acquisition while strengthening relationships with existing certification and licensure organizations.
- Lead strategic initiatives including partnerships, product expansion, and market development efforts.
Industry Leadership
- Serve as a recognized leader within the certification and credentialing industry.
- Build strong relationships with certification boards, licensing agencies, professional associations, and regulatory organizations.
- Maintain deep knowledge of credentialing industry trends, accreditation requirements, psychometric standards, examination development, testing delivery models, and digital credentialing innovations.
- Represent PSI at industry conferences, client forums, and executive leadership events.
Commercial & Customer Excellence
- Partner closely with Sales and Customer Success teams to grow strategic accounts and improve client retention.
- Ensure exceptional customer experiences across the full certification lifecycle.
- Drive customer-centric innovation and service excellence.
- Lead executive-level client engagements and strategic business reviews.
Cross-Functional Leadership
- Align Product, Technology, Finance, Marketing, Operations, Psychometrics, and Client Success teams around shared business objectives.
- Ensure executional excellence across all aspects of business delivery.
- Champion innovation and continuous improvement initiatives.
- Foster collaboration across PSI's broader commercial organization.
Talent & Organizational Leadership
- Lead, inspire, and develop a high-performing team of approximately 30 professionals.
- Build a culture of accountability, customer focus, growth, and operational excellence.
- Develop future leaders through coaching, succession planning, and talent development.
- Attract and retain top industry talent.
As PSI continues to accelerate growth and expand its market leadership position, we are seeking an accomplished executive to lead one of our most strategic business units.Certifications & Licensure
Keyword: Leadership, Business Growth, Commercial Excellence, P&L Leadership
Required Experience:
Required Experience
- 15+ years of progressive executive leadership experience.
- Significant experience leading a business, division, or business unit with full P&L accountability.
- Demonstrated success achieving aggressive revenue growth and profitability targets.
- Proven track record of driving double-digit growth within a certification, licensure, credentialing, testing, assessment, education, or highly regulated professional services environment.
- Experience building and scaling customer-focused businesses.
- Strong commercial leadership experience across sales, product strategy, customer success, and operations.
Industry Expertise
The ideal candidate will possess deep expertise in one or more of the following areas:
- Professional Certification Programs
- Occupational Licensure Programs
- Credentialing & Accreditation Services
- High-Stakes Testing
- Assessment & Measurement
- Workforce Certification
- Professional Associations
- Healthcare Credentialing
- Regulatory Testing Services
Leadership Capabilities
- Strategic and enterprise mindset
- Exceptional financial acumen
- Growth-oriented leadership approach
- Strong executive presence and influence
- Data-driven decision making
- Customer-first orientation
- Ability to lead through transformation and change
- Proven success managing complex stakeholder environments
Education
- Bachelor's degree required
- MBA or other advanced business degree strongly preferred
#LI-SL1
ETS is mission driven and action oriented
- We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
- We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
- As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
- The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.
ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.
From: ETS