BusinessOperations - Community Resource Coordinator II - J01010

Position Purpose:
Supports community connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner. Provides members with known community resources and supports the care team to identify member community support and provide health education as appropriate.

Education/Experience:
Requires a High School diploma or GED
Requires 1 2 years of related experience

Provides support to members to connect them to known community and care resources in a cost- effective manner

Supports the coordination of community outreach resources available to members and promotes awareness of care/services

Serves as support for members on community and care resource inquiries and opportunities available to members

Supports all member related correspondence and educational materials to assist in the facilitation of a successful community connection

Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements

Provide assistance to the clinical team of nurses and social workers. Activities include, but are not limited to outreach, community education, informal guidance and member support

Conduct non-clinical general health assessments in order to refer members to appropriate care/services, resolve concerns on member s behalf, and gather information for medical providers and staff working within the organization

Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate care/services, resolve concerns on member s behalf, and gather information for medical providers in staff working within our organization

Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach

May make visits to individual homes and/or community organizations

Working Knowledge of Social Determinants of Health (SDOH) barriers
Performs other duties as assigned

Complies with all policies and standards


MINIMUM QUALIFICATIONS

Education and Experience
" Requires a High School diploma or GED
" Requires 1 2 years of related experience

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.