SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The ideal candidate will possess:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
ESSENTIAL FUNCTIONS
Average Percent of Time
15 % Uses POS system to create checks for sales in the store. Performs cashier duties
30 % Prepares and collects items for multiple orders according to prescribed standards and in anticipation of incoming orders including retrieving condiments, paper supplies etc. Serves guests with beverages and replenish as necessary. Assist server with food and beverage service to ensure guest satisfaction.
15 % Carries bags up to 30 lbs. and delivers orders to guests in a friendly and courteous manner to ensure guest satisfaction. Presents tallied check to guests.
15 % Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
10 % Assembles food orders, visually inspecting to ensure completeness i.e. food, beverages, condiments and paper products
15 % Cleans restocks storage areas, rotates and maintains appropriate inventory levels of necessary items. Returns condiments and other equipment to proper storage areas.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Respond to guest questions. Provide guest assistance, direction and information as requested. • Handles financial transactions accurately. Takes food and beverage order and inputs into POS systems in accordance with established procedures.
Report all suspicious persons or activities, hazardous conditions, etc. to safety/security department.
Side work requirements for position to include but not limited to:
Mise-en-place place of delivery items (bags, napkins, cart)
Mise-en-place of condiments
Mise-en-place of amenity items (traditional style)
Daily requisitions based on inventory
Taking inventory with inventory sheet by area
Set up order bags including all items needed (beverages, soup, condiments, pre-packed items, etc.), except items being cooked a la minute and coming from the kitchen.
Retrieving food from the kitchen once ready
Check orders for accuracy before delivery
Delivering orders to rooms or to guests that pick up
Delivering amenities (when needed)
Picking up amenity supplies after use from guestrooms (as needed)
Covering for other stations during co-worker's break (as needed)
Maintain the fridges stocked with beverages and all needed supplies
Report guest concerns and contact manager for follow-up
Maintain cleanliness and organization standards for each station and all guest service areas including seating areas where guests may consume F&B
Performs any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards
ESSENTIAL FUNCTIONS
Average Percent of Time
15 % Uses POS system to create checks for sales in the store. Performs cashier duties
30 % Prepares and collects items for multiple orders according to prescribed standards and in anticipation of incoming orders including retrieving condiments, paper supplies etc. Serves guests with beverages and replenish as necessary. Assist server with food and beverage service to ensure guest satisfaction.
15 % Carries bags up to 30 lbs. and delivers orders to guests in a friendly and courteous manner to ensure guest satisfaction. Presents tallied check to guests.
15 % Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
10 % Assembles food orders, visually inspecting to ensure completeness i.e. food, beverages, condiments and paper products
15 % Cleans restocks storage areas, rotates and maintains appropriate inventory levels of necessary items. Returns condiments and other equipment to proper storage areas.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Respond to guest questions. Provide guest assistance, direction and information as requested. • Handles financial transactions accurately. Takes food and beverage order and inputs into POS systems in accordance with established procedures.
Report all suspicious persons or activities, hazardous conditions, etc. to safety/security department.
Side work requirements for position to include but not limited to:
Mise-en-place place of delivery items (bags, napkins, cart)
Mise-en-place of condiments
Mise-en-place of amenity items (traditional style)
Daily requisitions based on inventory
Taking inventory with inventory sheet by area
Set up order bags including all items needed (beverages, soup, condiments, pre-packed items, etc.), except items being cooked a la minute and coming from the kitchen.
Retrieving food from the kitchen once ready
Check orders for accuracy before delivery
Delivering orders to rooms or to guests that pick up
Delivering amenities (when needed)
Picking up amenity supplies after use from guestrooms (as needed)
Covering for other stations during co-worker's break (as needed)
Maintain the fridges stocked with beverages and all needed supplies
Report guest concerns and contact manager for follow-up
Maintain cleanliness and organization standards for each station and all guest service areas including seating areas where guests may consume F&B
Performs any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards