Busser

Role Description:

Title: Busser

Overview:

At Ottava Via, a vibrant Italian restaurant, the Busser plays a crucial role in enhancing our guests' dining experience by ensuring a clean and welcoming environment. You will support our front-of-house team by efficiently managing table turnover, maintaining cleanliness, and assisting with various tasks to ensure smooth and attentive service.

Responsibilities:

1. Table Management:

• Clear tables promptly after guests depart, removing all used dishes, glassware, and utensils.
• Reset tables quickly and efficiently with fresh linens, utensils, and glassware, adhering to Ottava Via’s standards of presentation.
• Ensure tables are set for new guests in a timely manner, maintaining an inviting atmosphere.

1. Guest Assistance:

• Support servers by delivering food and beverages to tables as needed, ensuring accuracy and timeliness.
• Assist guests with any immediate requests or needs, providing excellent customer service and creating a positive dining experience.

1. Cleaning and Maintenance:

• Maintain cleanliness in the dining area, including regular sweeping, mopping, and wiping down surfaces.
• Ensure restrooms and other common areas are clean, stocked, and well-maintained throughout your shift.
• Dispose of trash and recyclables properly, following Ottava Via’s waste management protocols.

1. Stocking and Supply Management:

• Refill condiments, napkins, and other service items at tables and throughout the service stations.
• Assist with organizing and restocking supplies in the kitchen and service areas as needed.

1. Collaboration and Support:

• Work closely with servers and kitchen staff to coordinate service and ensure a smooth operation.
• Assist in other tasks as directed by the management, including helping with special events or busy service periods.

1. Health and Safety Compliance:

• Adhere to all health and safety regulations, including proper sanitation practices and food handling.
• Follow Ottava Via’s policies and procedures to ensure a safe and clean working environment.

Work Experience:

• Preferred Experience: Prior experience in a food service or hospitality role is beneficial but not mandatory. Experience in a high-volume restaurant setting is a plus.
• On-the-Job Training: Comprehensive training will be provided to ensure familiarity with Ottava Via’s specific procedures, standards, and expectations.

Education:

• Minimum Education: High school diploma or equivalent preferred.
• Relevant Training: Any training related to food safety, customer service, or hospitality is advantageous.

Skills:

1. Communication:

• Effective verbal communication skills to interact with guests, waitstaff, and kitchen staff.
• Ability to listen attentively and respond to guest needs and requests.

1. Customer Service:

• Strong customer service skills with a focus on providing a warm and welcoming dining experience.
• Ability to handle guest inquiries and concerns professionally and efficiently.

1. Organizational Skills:

• Ability to manage multiple tasks simultaneously, such as clearing and resetting tables while assisting with other duties.
• Attention to detail to ensure tables are set correctly and the dining area is maintained.

1. Physical Stamina:

• Capability to stand for extended periods, lift and carry heavy items, and perform physical tasks efficiently.

1. Teamwork:

• Strong team player with a positive attitude, willing to assist colleagues and work collaboratively in a fast-paced environment.

1. Time Management:

• Effective time management skills to prioritize tasks and ensure timely service and a clean environment.

Additional Information:

• Work Environment: Fast-paced restaurant setting with a focus on providing exceptional Italian dining experiences.
• Uniform: Policy driven uniform standard.

If you’re enthusiastic about contributing to a high-energy, customer-focused team and are committed to delivering outstanding service at Ottava Via, we encourage you to apply!

Centered right in the heart of Corktown, Detroit, Ottava Via serves homemade Italian dishes in a warm and inviting setting. Patio seating and an outdoor Bocce Ball court is available

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