JOB TITLE: [Job Title]
JOB TYPE: [Contract / Contract-to-Hire / Direct Hire / Full-Time / Part-Time]
LOCATION: [City, State ZIP]
WORK ARRANGEMENT: [Remote / Hybrid / Onsite]
CONTRACT DURATION: [Duration, if applicable]
COMPENSATION: [Pay Rate / Salary Range, as applicable]
The Program Manager in Service Recovery supports MTC for MRO aircraft by coordinating the procurement, movement, and tracking of aircraft parts and materials. This role ensures timely resolution of material shortages, accurate updates within SAP, and effective communication with U.S.-based teams, distribution warehouses, line stations, and external suppliers. The position requires strong technical understanding, organizational discipline, and the ability to work independently in a fast paced maintenance environment.
The Program Manager manages site level shortage activity, including reconciliation, meeting required deadlines, ordering from stock, recalling station spares, checking the MRO Master and other sources for available inventory, and procuring from OEMs or surplus vendors. The role oversees the parts RTA process, Over Cap approvals, AOG drop ship activity, and all ROB actions, including initiation, capture, and submission through the ROB tool. The expeditor updates MSNs with current status information and works with the MRO to close shortages upon material receipt, ensuring due diligence in all sourcing and procurement actions.
Core responsibilities include procuring aircraft parts, creating MSNs when inventory is unavailable, and maintaining accurate procurement and inventory data in SAP. Additional duties include ordering from distribution warehouses and external suppliers per Service Recovery SOPs, processing Removal/Install transactions, managing returns of unused inventory ( 06 Material ), and resolving issues identified in In Transit and Stationary Tracking Reports. Technical tasks include using aircraft manuals (IPC, CMN, ER/A, drawings, service bulletins) to identify alternate part solutions, validating effectivity and alternate MPNs, and reviewing 8130 tags. The Program Manager also receives and stages AA kits, Prepull/FK1, and Nonroutine/FK2 inventory, and supports SOP development, training documentation, and quality audits.
The role requires daily coordination with Service Recovery, ASO, Material Planning, and Component Shop support. The Program Manager participates in daily production meetings, identifies material constraints, and proposes solutions to minimize aircraft TAT. Maintaining safe, compliant work practices and ensuring accuracy in all documentation are essential expectations.
Quals--
3+ years
Equal Opportunity and Accommodation Statement: We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We embrace diversity and make employment decisions on the basis of merit, qualifications, and abilities. We are proud to provide reasonable accommodations to applicants with disabilities and protected veterans throughout the recruitment and hiring process.
Accommodation for Applicants with Disabilities: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or to participate in interviews. Please contact our Compliance team at compliance@expeditets.comEQUAL EMPLOYMENT OPPORTUNITY:
Expedite Talent Solutions, LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply.