''143307'',''true'',''143307'',''false'',''Submission for the position: BWC Customer Service Civil Service Exam - (Job Number: 260004V6)'',''false'',''143307'',''false'',''true'',''BWC Customer Service Civil Service Exam'',''260004V6'',''Workers'' Compensation'',''Workers'' Compensation'',''a84415@bwc.state.oh.us'',''a84415@bwc.state.oh.us'',''Jul 21, 2026, 11:59:00 PM'',''Jul 21, 2026, 11:59:00 PM'',''
William Green Building (WGBL)
30 West Spring Street
Columbus, 43215-2256
'',''William Green Building'',''30 West Spring Street'','''',''Columbus'',''43215-2256'',''United States of America-OHIO-Franklin County-Columbus'',''United States of America-OHIO-Franklin County-Columbus'','''','''',''$23.65'',''$23.65'',''Full-time'',''Full-time'',''8:00a-5:45 pm Monday-Friday'',''8:00a-5:45 pm Monday-Friday'',''Classified'',''Classified'',''OCSEA'',''OCSEA'',''Customer Service'',''Customer Service'',''Data Entry, Customer Service, Operational and Administrative Support'',''Data Entry, Customer Service, Operational and Administrative Support'',''Active Learning, Adaptability, Attention to Detail, Customer Focus, Listening'',''Active Learning, Adaptability, Attention to Detail, Customer Focus, Listening'','''','''',''!*!
A Little About Us:
With roughly 1,500 employees in seven offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers.
For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.
Our Culture:
BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC strives to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee work groups, participate in on-line forums and learn about how different perspectives can improve leadership skills.
Our Vision:
To transform BWC into an agile organization driven by customer success.
Our Mission:
To deliver consistently excellent experiences for each BWC customer every day.
Our Core Values:
One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.
'',''!*!
A Little About Us:
With roughly 1,500 employees in seven offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers.
For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.
Our Culture:
BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC strives to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee work groups, participate in on-line forums and learn about how different perspectives can improve leadership skills.
Our Vision:
To transform BWC into an agile organization driven by customer success.
Our Mission:
To deliver consistently excellent experiences for each BWC customer every day.
Our Core Values:
One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.
'',''!*!
CIVIL SERVICE EXAM:
The Bureau of Workers'' Compensation (BWC) periodically hires Customer Service Representatives (CSRs) at our Customer Contact Center location in downtown Columbus. Individuals who are interested in being considered for these positions must pass a civil service examination. Those who pass the examination will be maintained on an eligibility list for one year following the examination and will be given consideration for CSR positions being filled during that period. BWC CSR positions are not announced to the general public. Unless you are currently a BWC employee and member of the OCSEA union, the only way you can be given consideration for these positions is to take and pass the BWC CSR civil service examination.
The majority of CSR positions filled by BWC are English-speaking positions; however, bi-lingual (Spanish) positions are also filled.
The BWC Customer Service Representatives are individuals responsible for delivering superior customer service in an inbound Customer Contact Call Center environment. These positions provide personalized service (via telephone/email/live chat/fax) requiring approximately 6 - 7 hours of direct customer phone contact daily.
This position is designated as a remote position which allows for the work to be completed in a location other than a BWC office. However, the incumbent of this position must be able to report to a BWC office within a reasonable period of time and on relatively short notice should the need arise. New employee orientation for this position will be in-person and take place at BWC headquarters in Columbus, Ohio.
A Civil Service Examination will be administered to applicants who meet the minimum qualifications of the position. This test session will include the standard CSR civil service exam and, for those who indicate they are bi-lingual in their application, a Spanish test component will be administered.
About the Job:
What's in it for you:
Salary:
Step 1
Starting Salary
Step 2
4 months
Hourly
$23.65
$24.27
Annual
$49,192$50, 482
Annual wage increases after reaching step 2
After 5 years of employment longevity pay supplement is given
Bi-lingual Representatives are paid an additional $1.05/hour supplement
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Dental, Vision and Basic Life Insurance
Time Away From Work and Work/Life Balance
Employee Development Funds
Ohio Public Employees Retirement System
Deferred Compensation
Knowledge, Skills, and Abilities
Knowledge of Bureau of Workers'' Compensation policies, procedures, & programs regarding workers' compensation claims & workers' compensation coverage; speech &/or oral communications; public relations; addition, subtraction, multiplication, & division of whole numbers, fractions, decimals, & percentages; IRS Publication 525 & the Health Insurance Portability & Accountability Act (i.e., HIPAA); Ohio Revised Codes Sections 4121 & 4123*.
Skill in operation of personal computer, calculator, &/or keyboard. Ability to gather, collate, & classify information about data, people, or things; apply rules & regulations to specific, occasionally unfamiliar, problems; prepare meaningful, concise, & accurate reports & written responses; maintain accurate records; deal with angry or hostile public.
(*) Developed after employment.
'',''!*!
CIVIL SERVICE EXAM:
The Bureau of Workers'' Compensation (BWC) periodically hires Customer Service Representatives (CSRs) at our Customer Contact Center location in downtown Columbus. Individuals who are interested in being considered for these positions must pass a civil service examination. Those who pass the examination will be maintained on an eligibility list for one year following the examination and will be given consideration for CSR positions being filled during that period. BWC CSR positions are not announced to the general public. Unless you are currently a BWC employee and member of the OCSEA union, the only way you can be given consideration for these positions is to take and pass the BWC CSR civil service examination.
The majority of CSR positions filled by BWC are English-speaking positions; however, bi-lingual (Spanish) positions are also filled.
The BWC Customer Service Representatives are individuals responsible for delivering superior customer service in an inbound Customer Contact Call Center environment. These positions provide personalized service (via telephone/email/live chat/fax) requiring approximately 6 - 7 hours of direct customer phone contact daily.
This position is designated as a remote position which allows for the work to be completed in a location other than a BWC office. However, the incumbent of this position must be able to report to a BWC office within a reasonable period of time and on relatively short notice should the need arise. New employee orientation for this position will be in-person and take place at BWC headquarters in Columbus, Ohio.
A Civil Service Examination will be administered to applicants who meet the minimum qualifications of the position. This test session will include the standard CSR civil service exam and, for those who indicate they are bi-lingual in their application, a Spanish test component will be administered.
About the Job:
What's in it for you:
Salary:
Step 1
Starting Salary
Step 2
4 months
Hourly
$23.65
$24.27
Annual
$49,192$50, 482
Annual wage increases after reaching step 2
After 5 years of employment longevity pay supplement is given
Bi-lingual Representatives are paid an additional $1.05/hour supplement
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Dental, Vision and Basic Life Insurance
Time Away From Work and Work/Life Balance
Employee Development Funds
Ohio Public Employees Retirement System
Deferred Compensation
Knowledge, Skills, and Abilities
Knowledge of Bureau of Workers'' Compensation policies, procedures, & programs regarding workers' compensation claims & workers' compensation coverage; speech &/or oral communications; public relations; addition, subtraction, multiplication, & division of whole numbers, fractions, decimals, & percentages; IRS Publication 525 & the Health Insurance Portability & Accountability Act (i.e., HIPAA); Ohio Revised Codes Sections 4121 & 4123*.
Skill in operation of personal computer, calculator, &/or keyboard. Ability to gather, collate, & classify information about data, people, or things; apply rules & regulations to specific, occasionally unfamiliar, problems; prepare meaningful, concise, & accurate reports & written responses; maintain accurate records; deal with angry or hostile public.
(*) Developed after employment.
'','''','''',''!*!
MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT:
Please note BWC defines "public relations" as any experience with the general public that involves providing basic customer service.
'',''!*!
MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT:
Please note BWC defines "public relations" as any experience with the general public that involves providing basic customer service.
'',''!*!
Additional Information
Scope of Civil Service Examination: This examination consists of a written multiple-choice test concerning your ability to: communicate in writing; perform general math including adding, subtracting, multiplying, and dividing numbers; comprehend written material; provide customer service; and solve problems.
Maximum Time Allowed: 75 minutes for the Civil Service Examination. For candidates taking the Spanish proficiency test, an additional 30 minutes will be provided to complete that component.
Place of Examination: The examination will take place in Columbus, Ohio. Applicants who qualify to take the exam will be notified of the exact time and place to report for the examination. Notifications will be sent by email.
All applicants are required to present photo identification prior to taking the examination.
A military credit will be provided to:
(1) Any resident of Ohio who has completed service in the uniformed services and has been honorably discharged or transferred to the reserve with evidence of satisfactory service OR any resident of Ohio who, as a member of a reserve component of the armed forces of the United States, including the Ohio National Guard, has completed more than 180 days of active duty service. The credit is an additional 20% of the total passing score.
To claim this credit, you must provide a copy of your DD 214 that indicates your honorable discharge.
(2) Any resident of Ohio who is a member in good standing of a reserve component of the armed forces of the United States, including the Ohio National Guard, and who has successfully completed the entry-level training. The credit is an additional 15% of the total passing score.
To claim this credit, you must provide a copy of your DD 214 that indicates successful completion of your training.
A person may only claim one (1) of these credits.
Educational Transcripts:
For any educational achievements to be considered during the screening process, you must at least attach an unofficial transcript that details the coursework you have completed.
'',''!*!
Additional Information
Scope of Civil Service Examination: This examination consists of a written multiple-choice test concerning your ability to: communicate in writing; perform general math including adding, subtracting, multiplying, and dividing numbers; comprehend written material; provide customer service; and solve problems.
Maximum Time Allowed: 75 minutes for the Civil Service Examination. For candidates taking the Spanish proficiency test, an additional 30 minutes will be provided to complete that component.
Place of Examination: The examination will take place in Columbus, Ohio. Applicants who qualify to take the exam will be notified of the exact time and place to report for the examination. Notifications will be sent by email.
All applicants are required to present photo identification prior to taking the examination.
A military credit will be provided to:
(1) Any resident of Ohio who has completed service in the uniformed services and has been honorably discharged or transferred to the reserve with evidence of satisfactory service OR any resident of Ohio who, as a member of a reserve component of the armed forces of the United States, including the Ohio National Guard, has completed more than 180 days of active duty service. The credit is an additional 20% of the total passing score.
To claim this credit, you must provide a copy of your DD 214 that indicates your honorable discharge.
(2) Any resident of Ohio who is a member in good standing of a reserve component of the armed forces of the United States, including the Ohio National Guard, and who has successfully completed the entry-level training. The credit is an additional 15% of the total passing score.
To claim this credit, you must provide a copy of your DD 214 that indicates successful completion of your training.
A person may only claim one (1) of these credits.
Educational Transcripts:
For any educational achievements to be considered during the screening process, you must at least attach an unofficial transcript that details the coursework you have completed.
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