by Doubletree By Hilton Tokyo AriakeFront Office Agent

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Exceptional Hospitality Starts with You

Every guest arriving at DoubleTree by Hilton is welcomed with our signature warm chocolate chip cookie. More than just a treat, it represents our promise of hospitality and the heartfelt welcome that defines the DoubleTree experience. As a Front Office Agent, you will bring that promise to life through every interaction with our guests.

At DoubleTree by Hilton Tokyo Ariake, we create memorable stays for guests from around the world. As the first point of contact, you will play a key role in ensuring each guest feels welcomed, valued, and cared for from arrival through departure.

You will be responsible for delivering a seamless guest experience through efficient check-in and check-out services, responding to guest needs, and providing personalized service throughout their stay. Beyond front desk operations, you will serve as an ambassador of our brand, creating meaningful connections and memorable moments that inspire guests to return again and again.

"Welcome"

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks- Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Own a piece of Hilton- Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

Personalized caregiving support- Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

Crisis concierge- In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources- Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

Health & welfare benefits- From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

• Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

As a Front Office Agent, you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Previous experience in a guest service or front office role within the hotel industry.
• Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
• Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.
• A positive attitude and a genuine passion for providing exceptional guest service.

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Now

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Previous experience in a guest service or front office role within the hotel industry.
• Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
• Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.
• A positive attitude and a genuine passion for providing exceptional guest service.

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Now

Here's what you'll do during a typical day:

• Deliver Seamless Guest Service: Manage check-in and check-out procedures accurately and efficiently.
• Provide Exceptional Hospitality: Respond promptly to guest requests and ensure a memorable stay experience.
• Share Local Knowledge: Assist guests with information about the hotel, local attractions, transportation, and dining options.
• Promote Hotel Services: Recommend room upgrades, hotel facilities, and Hilton Honors membership opportunities.
• Work as One Team: Collaborate with other departments to deliver a seamless guest experience.
• Recognize Every Guest: Provide personalized service to all guests, including VIPs and Hilton Honors members.
• Handle Guest Communications: Manage telephone calls, guest messages, and information sharing effectively.

• Hilton Honors

Here's what you'll do during a typical day:

• Deliver Seamless Guest Service: Manage check-in and check-out procedures accurately and efficiently.
• Provide Exceptional Hospitality: Respond promptly to guest requests and ensure a memorable stay experience.
• Share Local Knowledge: Assist guests with information about the hotel, local attractions, transportation, and dining options.
• Promote Hotel Services: Recommend room upgrades, hotel facilities, and Hilton Honors membership opportunities.
• Work as One Team: Collaborate with other departments to deliver a seamless guest experience.
• Recognize Every Guest: Provide personalized service to all guests, including VIPs and Hilton Honors members.
• Handle Guest Communications: Manage telephone calls, guest messages, and information sharing effectively.

• Hilton Honors