b'n n n n n n n n n n n n n n n n n n n n n n nn n n n n n n n n n n n n n n n n n n Guest Services Coordinator - 64060 - Ralph Laurenn nn nnn nnnnnnn n n n n nn n
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n Guest Services Coordinatornn
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n Ref #n
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n W175318n
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n State/Regionn
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n Massachusettsn
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n Departmentn
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n Retail Storesn
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n Locationn
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n United Statesn
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n Cityn
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n Nantucketn
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n COMPANY DESCRIPTIONn
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Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
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n POSITION OVERVIEWn
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The Guest Services Coordinator will be responsible for hospitality services as it relates to in-store client experience to
support the achievement of minimum monthly sales goals. They will own the client experience for all hospitality needs within
the store, including the service of food and beverage services to clients as they shop with the selling teams and support the
development of meaningful and profitable relationships with internal and external clients through the execution of hospitality
needs provided in the Guest Kitchen. They will becomes an expert on service, in both personal and hospitality product
presentation, following the brand guidelines and taking pride in ensuring the highest level of experience at all times.
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n ESSENTIAL DUTIES & RESPONSIBILITIESn
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Actively participate in team initiatives, supporting across Hospitality functions when needed
xe2x80xa2 Develop meaningful and profitable relationships with internal and external clients over the phone
xe2x80xa2 Facilitates sales via phone calls or electronic communication when appropriate or connects the client to the appropriate
sales professional to take over the sale
xe2x80xa2 Becomes an expert on product in store to relay product knowledge and availability to clients via phone or electronic
communication
xe2x80xa2 Facilitates customers' shopping experience through various services (assisting as needed, transportation service,
concierge, etc.)
xe2x80xa2 Support corporate and store-to-store product requests ensuring effective documentation and tracking
xe2x80xa2 Establish innovative practices to enhance behaviors that exceed the service and product request expectations of internal
and external customers
xe2x80xa2 Assist with celebrity dressing and other marketing/PR requests
xe2x80xa2 Greet every client, provide exceptional customer service while assisting them in their individual shopping needs, i.e.
offering a beverage, guiding to the appropriate department or sales professional, etc.
xe2x80xa2 Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations.
xe2x80xa2 Prepare store for opening and closing, including: opening and closing cash wraps registers in accordance with Company
guidelines and procedures; filling in merchandise and returning merchandise to the stock room; stocking cash wraps with
gift boxes, bags, etc., and maintaining clean, presentable front and back of house areas. Fold and straighten merchandise.
xe2x80xa2 Provide support to the sales professionals in order to make sales transactions and shopping experiences run smoothly.
xe2x80xa2 Direct all phone calls and questions to appropriate areas of store.
xe2x80xa2 Coordinate efforts with Shipping and Receiving Department to follow up on customer sends/deliveries, transfers and new
product receipt
xe2x80xa2 Possess knowledge of Alterations procedures, pricingxc2xa0and current shop dates. Ensure product is delivered to/from
Alterations shop in a timely manner.
xe2x80xa2 Assist in various promotional mailing projects and Marketing/PR events.
xe2x80xa2 Provide assistance on the floor at any given time to support other departments based on store needs. Ensure a clean,
organized sales floor and fitting rooms.
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n EXPERIENCE, SKILLS & KNOWLEDGEn
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Well-developed written and verbal communication skills
up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines
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n Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.n
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n n n n n nn n n n n n n n APPLY n n n n n nn n n n n n n n n n n n n Share this job n n nn n n n n n n n n n n Job Notifications n n nn n n Sign up to receive job notifications n n n n Notify Me n n n nn n n n n nn n n n n n nn n n n n nn n n n n n n n n n n nn n Ralph Lauren is dedicated to providing a comfortable and consciosusly inclusive work enviroment for everyone regardlessn of gender identity and expression, race, religion, national origin, sexual orientation, age, marital status, disability, or any other categoryn protected by applicable law. If you are vision-impaired or have some disability under the Americans with Disabilities Act or a similar law, and youn wish to discuss potential acommodations related to applying for employment at Ralph Lauren, please contact Global People Practices atn [email protected] n For all other application support inquiries, please contact [email protected] n nn n n Privacy Noticen |n Terms of Usen |n n Manage Cookie Settings n n n n n n RALPHLAUREN.COM n nn n n FOLLOW US nn n n n n n n n nn nn nn nn nn nn nn'