Cabinet Customer Service Representative (CSR)

Job Summary

A Cabinet Customer Service Representative (CSR) supports customers, contractors, designers, and dealers by managing cabinet orders, answering product questions, resolving issues, and ensuring a smooth customer experience from order placement through delivery and installation.

Key Responsibilities

• Assist customers with cabinet product information, pricing, specifications, and availability
• Process cabinet orders, quotes, change orders, returns, and warranty claims
• Communicate with builders, contractors, designers, vendors, and internal departments
• Track shipments and provide delivery updates
• Resolve customer complaints and service issues professionally and promptly
• Maintain accurate customer records and order documentation
• Review cabinet layouts, measurements, and order details for accuracy
• Coordinate replacement parts and service requests
• Respond to customer inquiries via phone, email, and in person
• Support sales staff and project managers with administrative tasks
• Ensure high customer satisfaction throughout the project lifecycle

Required Skills

• Strong customer service and communication skills
• Attention to detail and organizational ability
• Knowledge of cabinetry, construction, or home improvement products preferred
• Ability to multitask in a fast-paced environment
• Problem-solving and conflict-resolution skills
• Experience with order entry systems and Microsoft Office
• Basic math and measurement skills
• Ability to read cabinet specifications, layouts, or blueprints is a plus