The Fulfillment Technician is responsible for the installation, provisioning, testing, and activation of telecommunications services for residential, commercial, and enterprise customers. This role ensures all services are delivered accurately, efficiently, and in compliance with company standards and customer expectations.
Key Responsibilities:
Install, configure, and activate telecom services including internet, voice, and data systems
Perform service provisioning, testing, and troubleshooting of network connections
Interpret work orders, engineering drawings, and service tickets to complete installations
Ensure proper setup of customer-premise equipment (CPE) such as routers, modems, and switches
Conduct signal testing and verify service quality meets company standards
Troubleshoot and resolve connectivity and performance issues
Maintain accurate documentation of work performed, materials used, and test results
Communicate effectively with customers to explain services, usage, and basic troubleshooting
Follow all safety procedures and company policies while working in the field or customer locations
Collaborate with dispatch, engineering, and network operations teams to resolve complex issues
Qualifications:
High school diploma or equivalent required
1-3+ years of experience in telecommunications, field service, or network installation
Knowledge of fiber optics, coax, and copper cabling preferred
Familiarity with networking concepts (IP addressing, routers, switches, etc.)
Ability to read and interpret technical diagrams and work orders
Strong troubleshooting and problem-solving skills
Valid driver's license with a clean driving record
Ability to work outdoors in various weather conditions and lift up to 75-85 lbs
Preferred Skills:
Experience with fiber splicing, OTDR testing, or structured cabling
Knowledge of telecom providers (e.g., ISP, VoIP systems, Metro-E)
Strong customer service and communication skills
Ability to work independently and manage time effectively
Work Environment:
Field-based role with travel to customer sites
Exposure to outdoor elements, heights, and confined spaces
May require on-call, weekend, or after-hours work