Come join the fun and make a difference with Discovery Cube! For over 25 years, we've been inspiring kids and educators alike with our hands-on science education initiatives and interactive exhibits. Our four core initiatives - STEM proficiency, early childhood education, healthy living, and environmental stewardship - are future-forward in promoting life-long-learning. Plus, with our immersive campuses in Orange County and Los Angeles, as well as our educational outreach programs, there are endless opportunities for learning exploration. As a prominent advocate for modern science education, we believe in empowering our learners with real-world applications and spotlighting science as a solution and force for good. Don't miss out on the excitement and join our important mission today!
Position Summary
The Café Assistant Manager supports the Café Manager and Director of Operations in overseeing daily café operations and ensuring an exceptional guest experience. This is a non-exempt role that helps lead the café team, maintains compliance with all health and safety standards, supports training initiatives, and contributes to a positive, efficient, and service-focused environment. The ideal candidate is a strong communicator, highly organized, and committed to upholding the café’s values and brand standards.
Key Responsibilities:
Operational Management
- Assist with daily café operations, including opening and closing procedures, cash handling, and inventory control.
- Ensure smooth workflow and timely service during peak hours.
- Maintain appropriate stock levels of food, beverages, and supplies; support ordering and receiving processes.
- Oversee café cleanliness, organization, and presentation to meet company and health department requirements.
- Support scheduling, time-keeping, and staffing needs to ensure adequate coverage.
Training & Staff Development
- Train new and existing team members on café procedures, customer service standards, and company policies.
- Deliver training on key operational topics including:
- Food safety, sanitation, and health department compliance
- Food handling and cleanliness protocols
- Cash register operations and accurate cash handling
- Menu details, ingredients, allergens, and beverage preparation
- Customer interaction, upselling, and brand representation
- Conduct periodic refresher training to reinforce best practices.
- Provide ongoing coaching, performance support, and real-time feedback to staff.
Customer Service & Quality Assurance
- Ensure every guest receives prompt, friendly, and professional service.
- Monitor product quality and consistency for all food and beverage items.
- Address customer questions or concerns in a professional and solution-oriented manner.
- Foster a welcoming, positive atmosphere that encourages repeat business and guest satisfaction.
Administrative & Operational Support
- Assist with sales tracking, financial reporting, and daily cash reconciliation.
- Participate in staff meetings and contribute to process improvements and operational initiatives.
- Complete additional tasks and projects as assigned by management.
Requirements (Must-Have)
- Minimum 2 years of experience in food & beverage, hospitality, or café/restaurant operations.
- At least 1 year of supervisory or shift-lead experience.
- High school diploma or equivalent.
- Ability to work flexible hours, including early mornings, weekends, holidays, and special events.
- Strong leadership, communication, and organizational skills; able to manage a team of up to 15 staff.
- Valid Food Handler’s Permit or ability to obtain required manager-level certifications (e.g., ServSafe).
- Knowledge of food safety, sanitation, and health department regulations.
- Proficiency with basic computer applications (POS systems, spreadsheets, email, etc.).
- Ability to lift 30–50 lbs, stand for extended periods, and work in a fast-paced environment.
Qualifications (Preferred)
- Supervisory experience in a café, coffee shop, or quick-service environment.
- Experience recruiting, training, and developing staff.
- Experience promotional events, marketing efforts, or loyalty programs.
- Associate or Bachelor’s degree in Hospitality, Business, or a related field.
- Experience with café operations including scheduling, inventory management, budgeting, or financial reporting.
What’s In It For You:
- Medical, dental and vision insurance
- Optional supplemental insurance coverage
- 401K with up to 4% match after one year for full-time employees
- 14 Free general admission tickets per year
- Festival tickets plus admission
- On-site dining and shopping discounts
- Employee discounts through ADP and FunEx
- Accrued paid time off for full-time employees
- 10 paid company holidays
Discovery Cube provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.