Cafe Attendant

Job Title: Café Attendant

Department: Residential

Reports to: Club Manager

Job Type: Non-Exempt

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact. If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary:

The Café Attendant is responsible for providing excellent customer service, preparing and serving food and beverages at the poolside café of a residential clubhouse. They are also responsible for maintaining a clean and welcoming café environment and ensuring a positive guest experience. This role supports daily café operations including cash handling, restocking, and basic food preparation.

Key Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Take orders accurately and operate the point-of-sale (POS) system.
• Prepare and serve refreshments, snacks and food items in accordance with recipes and standards.
• Maintain cleanliness of all work areas including counters, tables, equipment, and dining area.
• Restock supplies such as cups, napkins, condiments, and food items as needed.
• Follow all food safety, sanitation, and hygiene guidelines.
• Handle credit card transactions responsibly and accurately.
• Communicate effectively with team members and supervisors to ensure smooth operations.
• Respond to customer questions and concerns, escalating issues when necessary.

Qualifications:

Education & Experience

• High school diploma or equivalent preferred.
• Previous experience in food service, hospitality, or retail is a plus.

Key Competencies

• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic math and cash handling skills.
• Dependable, punctual, and team-oriented.
• Ability to stand for extended periods and lift up to 25 lbs.

Essential Function

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

Climb/Balance -- Stairs, ladders, ropes, equipment, beams

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.