Billing, Budgeting, Coaching, Communication Skills, Cost of Goods Sold (COGS), Food Safety, Food and Beverage Industry, Interpersonal Skills, Inventory Management, Leadership, Marketing, Merchandising, Organizational Skills, Problem Solving Skills, Profit & Loss Management, Quality Metrics, Safety/Work Safety, Sales, Team Lead/Manager, Team Player, Thought Leadership, Willing to Travel
The Café General Manager (GM) oversees all aspects of café operations, including hiring, training,
scheduling, team leadership, inventory management, profit and loss, hospitality, and food safety. This
role demands a strong commitment to quality, teamwork, and collaboration. The General Manager drives
financial success through effective leadership and hands-on coaching. This is an on-site position
requiring a minimum of 45 hours per week.
About the role
- Achieve sales, cost of goods (COGs), labor, and operational targets.
- Build and nurture a highly skilled team.
- Accurately execute inventory management, invoicing, payroll, and scheduling.
- Maintain and uphold food and beverage quality standards with a focus on food safety.
- Ensure a clean, safe, and efficient work environment, addressing equipment issues and budget
- adherence.
- Stay informed on hospitality trends, food innovations, and specialty coffee.
- Implement Ascension Coffee standards as directed by Brand Leadership.
- Drive café-level sales through exceptional service, merchandising, and local marketing events.
- Promote passion, engagement, and a positive team culture.
- Receive and apply feedback effectively, demonstrating adaptability.
- Build strong interpersonal connections with team members of all skill levels.
- Communicate clearly and effectively to inspire and align teams.
- Foster an inclusive, high-quality café culture through thoughtful leadership.
Qualifications
- F&B leadership experience required.
- Specialty coffee experience is a plus.
- Reliable transportation with the ability to travel between locations.
- Availability for nights and weekends.
- Strong leadership, team-building, and problem-solving skills.
- Excellent organizational abilities and resourcefulness.
- Self-motivated with a willingness to take direction.
- Ability to stand for extended periods (~8 hours per shift).