Job SummaryThe Café Lead is responsible for overseeing the day-to-day operations of the café,ensuring a clean, welcoming, compliant, and profitable environment for members andguests. This role provides hands-on leadership to café staff, supports sales andcustomer service, manages inventory and ordering, and ensures the café consistentlymeets company standards for cleanliness, food safety, and member experience.The Café Lead serves as a key point of contact for café operations and works closelywith management to identify opportunities to improve sales, products, processes, andoverall member satisfaction.Supervisory ResponsibilitiesThis position provides supervision to others: No – while this role does not directlyoversee staff, it is responsible for training and day to day operations. Supervise and provide day-to-day direction to café staff. Train and support new café employees on company expectations, procedures,customer service, and café operations. Ensure café staff follow established food safety, cleanliness, customer service,and operational standards. Provide feedback and coaching to café staff as needed. Communicate staffing, operational, or performance concerns to management.Duties & Responsibilities Oversee the daily operations of the café to ensure an efficient, organized, andpositive member experience. Maintain overall cleanliness and organization of the café, including work areas,equipment, counters, storage areas, and customer-facing spaces. Order food, beverages, supplies, and other café products as needed to maintainappropriate inventory levels. Monitor inventory levels, track product usage, and minimize waste, spoilage, andunnecessary expenses. Ensure products are properly stored, labeled, rotated, and handled in accordancewith applicable food safety requirements. Maintain compliance with health and safety requirements and support the café inpreparing for and successfully completing health inspections. Monitor café sales and identify opportunities to increase revenue and improveproduct performance. Recommend and implement new products, menu items, promotions, or otherideas to increase café sales and enhance the member experience. Provide product samples to members when appropriate and in accordance withcompany guidelines. Monitor and respond to member feedback related to the café and work to resolveconcerns promptly and professionally. Support positive Google reviews and the café's online reputation by providingexcellent customer service and encouraging satisfied members to share theirexperiences. Ensure the café is appropriately stocked, presented, and ready for membersthroughout operating hours. Maintain accurate records related to inventory, ordering, sales, and other caféoperations as required. Communicate café needs, trends, challenges, and opportunities to management. Ensure company policies, procedures, and standards are consistently followed. All other duties as assigned.Required Skills & Abilities Strong customer service and interpersonal skills. Ability to lead, train, and motivate team members. Strong organizational and time-management skills. Attention to detail and commitment to cleanliness and quality. Ability to monitor inventory, identify supply needs, and manage product ordering. Basic understanding of sales and revenue-generating practices. Ability to identify opportunities for process and product improvements. Strong communication and problem-solving skills. Ability to work independently while also collaborating effectively withmanagement and team members. Ability to maintain a professional, positive, and welcoming environment formembers and guests. Ability to follow food safety, health, and company compliance requirements. In compliance with federal law, all persons hired will be required to verify identityand eligibility to work in the United States and to complete the requiredemployment eligibility verification form upon hire.Education & Experience High school diploma or equivalent required. Food safety or food handler certification, if required by applicable state or localregulations. Previous experience in a café, restaurant, food service, retail, hospitality, orcustomer-facing environment preferred. Previous leadership, supervisory, or training experience preferred. Experience with inventory management, ordering, sales, or customer servicepreferred.Physical RequirementsThe physical requirements described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the position’sessential functions. Ability to stand and walk for extended periods of time. Ability to frequently bend, reach, lift, and carry supplies and products. Ability to lift and move items weighing up to 30 pounds. Ability to perform cleaning and other physical tasks associated with caféoperations. Ability to work in a fast-paced environment and remain effective during periods ofhigh customer volume. Ability to communicate effectively with members, guests, and team members. Ability to work evenings, weekends, and holidays as business needs require. Ability to walk around the facility with moderate to high noise levels.