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Skills
- Allergiesunmatched
- CPR Certificationunmatched
- Catering Servicesunmatched
- Cost Controlunmatched
- Culinary Operationsunmatched
- Customer Support/Serviceunmatched
- First Aidunmatched
- Food Qualityunmatched
- Food Safetyunmatched
- Food and Beverage Industryunmatched
- Health Departmentunmatched
- Identify Issuesunmatched
- Inventory Managementunmatched
- Leadershipunmatched
- Maintain Complianceunmatched
- Multitaskingunmatched
- Operationsunmatched
- Order Deliveryunmatched
- Performance Metricsunmatched
- Point of Sale (POS) Systemsunmatched
- Purchasing/Procurementunmatched
- Restaurantunmatched
- Revenue/Sales Reportingunmatched
- Sanitationunmatched
- Staff Trainingunmatched
- Team Lead/Managerunmatched
- Time Managementunmatched
- Training/Teachingunmatched
- Vendor/Supplier Relationsunmatched
Description
Benefits:
- Employee discounts
- Training & development
- Wellness resources
Job Title: Complete Cafe Manager
Position Overview
We are seeking an experienced, high-energy Restaurant Manager to oversee day-to-day culinary and dining operations at Complete Cafe. The primary focus of this role is operational excellence: maintaining seamless front-of-house (FOH) and back-of-house (BOH) execution, upholding strict food safety standards, driving kitchen speed and accuracy during peak family rush hours, and delivering top-tier catering for our high-volume birthday parties and private event buyouts.
The ideal candidate is a hands-on hospitality leader who thrives in a dynamic, family-centric environment, excels at inventory and labor management, and possesses the technical savvy to leverage our interactive ordering tech and POS systems.
Key Responsibilities
1. Operational Excellence & Floor Management
- Maintain flawless daily operations across kitchen execution, counter service, table service, and pickup/delivery orders.
- Ensure rapid ticket times and high food quality during high-volume weekend open-play rushes and party meal shifts.
- Oversee the operation and guest experience of our interactive digital dining tables, ensuring tech is functional and staff are trained to assist guests.
- Enforce strict cleanliness, sanitation, and safety protocols adhering to NYC Department of Health (DOHMH) standards.
2. Event Catering & Party Integration
- Partner with the Events Team to oversee the preparation and timely delivery of catering orders for in-house events, ensuring a seamless experience for birthday parties, school trips, and other group bookings.
- Manage inventory and prep schedules for large-scale catering platters, custom party food packages, and beverage services.
- Ensure strict adherence to dietary restriction protocols (allergy awareness, gluten-free, dairy-free options) to safeguard all guests.
3. Financial & Business Management
- Manage Food & Beverage (F&B) cost controls, vendor relationships, purchasing, and weekly inventory counts to minimize waste.
- Optimize labor costs through strategic scheduling aligned with playground foot-traffic patterns, party calendars, and peak hours.
- Monitor cafe KPIs, daily sales reports, average check size, and delivery platform performance.
4. Team Leadership & Culture
- Hire, train, schedule, and mentor cafe staff, barista/cashiers, and line cooks.
- Foster a warm, empathetic, and inclusive customer service culture that aligns with Complete Playground’s values toward neurodivergent children and families.
- Lead by example on the floor during peak hours, stepping in to support the kitchen or front counter whenever necessary.
Requirements & Qualifications
- Experience: 3+ years of Restaurant Management experience in a high-volume, fast-casual, family entertainment, or multi-faceted hospitality setting.
- Certifications: Valid NYC Food Protection Course Certificate required; CPR/First Aid certification preferred.
- Catering Experience: Strong background in managing high-volume event catering or banquets.
- Leadership Style: Hands-on leader with exceptional multi-tasking skills and a cool head during high-energy peak times.
- Availability: Must be able to work peak weekend hours (Saturday & Sunday), holidays, and select evenings during private buyouts.
- Tech-Savvy: Comfortable operating modern POS systems, digital ordering platforms, and troubleshooting floor technology.
Benefits
- Competitive base salary + performance incentives.
- Paid Time Off (PTO) and health insurance options.
- Complimentary employee shift meals and playground perks for immediate family.
- Opportunity to lead a unique culinary concept within a mission-driven, expanding organization.
Compensation: $67,000.00 per year
Numbers & Facts
| Location | New York, New York |
| Industry | Management Consulting Services |
| Company Size | 10,000 employees or more |
| Website | https://jobs.adp.com/life-at-adp/ |
About Company
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.