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Client Services Jobs in Raleigh, NC

Cafe Service Manager

The Catering Works

Raleigh, NC

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JOB DETAILS
SKILLS
Coaching, Communication Skills, Continuous Improvement, Cook Dishes, Corrective Action, Disciplinary Action, Documentation, Espresso Making, Establish Priorities, Food Services, Food and Beverage Industry, Forecasting, Human Resources Processes, Inventory Management, Inventory Reports, Leadership, Marketing, Operational Communications, Operational Support, Operations, Organizational Skills, Performance Analysis, Performance Reviews, Point of Sale (POS) Systems, Problem Solving Skills, Record Keeping, Restaurant, Safety Standards, Schedule Development, Succession Planning, Systems Administration/Management, Systems Maintenance, Team Lead/Manager
LOCATION
Raleigh, NC
POSTED
1 day ago
Job description

The Service Manager is responsible for overseeing all Front of House operations for the NCMA Cafe and
Food and Beverage experiences. This position serves as the primary leader for guest service, employee
supervision, scheduling, training reinforcement,operational execution, and hospitality initiatives.

This role works closely with the Director of Food and Beverage to ensure exceptional guest experiences,
operational consistency, and successful execution of cafe programming and special events.

Core Responsibilities
Guest Experience & Hospitality
• Manage OpenTable reservations and guest engagement platforms
• Respond to guest reviews and maintain a positive online presence
• Utilize OpenTable tools to identify and track VIP guests, museum members, birthdays, anniversaries,
and repeat visitors
• Coordinate personalized guest outreach and recognition opportunities
• Engage with guests throughout service to enhance hospitality and gather feedback
• Resolve guest concerns and service recovery situations professionally and effectively
• Maintain exceptional service standards and guest satisfaction
Leadership & Team Management
• Serve as the primary Front of House leader for daily cafe operations
• Create weekly employee schedules and manage labor deployment
• Conduct performance evaluations and provide ongoing coaching and feedback
• Address attendance, performance, and workplace conduct concerns
• Administer corrective action and disciplinary processes in partnership with Human Resources
• Reinforce service standards, appearance standards, and operational expectations
• Foster a positive, professional, and accountable team culture
• Partner with the Director of Food & Beverage on staffing plans, succession planning, and employee
development initiatives

Communication & Daily Operations
• Prepare and lead daily pre-shift meetings
• Communicate museum events, exhibitions, cafe specials, incentives, operational updates, and daily
service expectations
• Support preparation for weekly NCMA leadership and operational meetings
• Ensure operational priorities are communicated clearly and consistently to staff

Program & Experience Management
Oversee the execution and continuous improvement of cafe programs including:
• Cafe To-Go
• Wine and Social Hour Programming
• Weekend Specials
• Barista Program
• Seasonal Promotions
• Tabletop Signage and Marketing Materials
Additionally:
• Support the development and execution of specialty dining experiences and events
• Collaborate with museum departments and external partners as needed
• Ensure programs align with overall Food and Beverage goals and guest experience standards
Inventory, Systems & Administrative Management
• Oversee inventory management processes for Front of House operations
• Partner with the Operations Specialist and Executive Chef to maintain inventory organization and
stock levels
• Maintain organization and functionality within Square POS systems
• Support inventory tracking, reporting, forecasting, and system updates
• Monitor ordering needs for Front of House products and supplies
• Maintain accurate operational records and documentation
Operational Leadership
• Provide hands-on support during service periods and special events
• Maintain the ability to perform all Front of House positions when operationally necessary
• Support workflow between service stations to maintain efficient guest service
• Monitor cleanliness, organization, safety, and operational standards
• Direct and prioritize operational support efforts provided by the Operations Specialist
• Collaborate with kitchen leadership to ensure seamless guest experiences

Preferred Qualifications:
• Previous restaurant, hospitality, or food service management experience is required
• Experience supervising and developing teams
• Experience with scheduling, labor management, and performance coaching
• Familiarity with POS systems, inventory management, and reservation platforms
• Strong organizational, communication, and problem-solving skills
• Ability to work evenings, weekends, and special events as required

About the Company

T

The Catering Works

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