COLECTIVO COFFEE JOB DESCRIPTION
Title: Café Shift Leader
Department: Retail
Reports to: Café Manager
Status: Full Time
Exempt: Non-Exempt
POSITION SUMMARY
The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager.
SPECIFIC RESPONSIBILITIES
- Deliver café’s positive financial results in accordance to budget.
- Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.
- Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
- Delegate specific responsibilities using Café Functional Architecture Model. · Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.
- Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
- Perform other duties or projects as assigned.
EDUCATION/QUALIFICATIONS
- College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.
REQUIREMENTS
- Proficient skill level for POS and computer programs.
- Knowledge of basic mathematics for business usage.
- Availability and flexibility for schedule that includes evenings, weekends and holidays. · Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs. · Ability to see, read and write in English.
- Completed Colectivo Café training programs – Register, SB, 300 level bar certification, New Hire Orientation.
Wage includes an average tip of $6.00 per hour. Tip amounts are not guaranteed. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.
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