Cafe Supervisor

Summary of Position:

Assist the Cafe Manager in training and supporting all Café staff to be proficient in preparing and serving food and/or beverages in a timely, friendly and efficient manner in the Company’s continuing effort to deliver outstanding guest service.

Responsibilities:

Provide technical training and support to less experienced Cafe staff and model

professionalism with guests and other employees at all times

Ensure accuracy of all guest orders by maintaining expert knowledge of Point-of-Sale (POS) system(s)

Possess thorough and accurate knowledge of menu items and specials

Proficient and honest in cash handling and credit card transactions; Assist Café Manager with timely and accurate sales and tips reports and cash/credit card receipts

Assist Café Manager with coaching and developing of Cafe staff and maintain thorough knowledge of Company’s Cafe operating policies and procedures

Maintain confidentiality at all times regarding other Café staff

Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company procedures

Understand Company ISO (Environmental & Quality) management systems, Health and Safety standards, policies, goals and initiatives and meet the specific responsibilities within these areas

Model teamwork and help Cafe Management meet business objectives

Other duties per Duties Checklist and as requested

Position Requirements:

Possess ServSafe Certification in accordance with Company policy

Excellent customer service and people skills

Must be able to work a variety of day, night, weekend, holiday shifts

Excellent communication skills and be a team player capable of encouraging others in a positive manner

Ability to lift up to 25 lbs. frequently and handle tasks involving bending, twisting and squatting

Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people

Education and Experience:

Education: High School Diploma or equivalent

Experience: Minimum (1) year in a restaurant establishment

Resort/National Park Concession preferred