Cage Cashier

JOB SUMMARY

The Cage Cashier is responsible for protecting company assets and adhering to company and departmental policies, procedures, and gaming regulations. This role requires delivering excellent customer service while accurately handling customer transactions, including exchanging chips and cash equivalents, cashing checks, exchanging foreign currency, and performing all other cage-related functions. The Cage Cashier assists guests with establishing credit lines and communicates with appropriate personnel regarding customer credit information. This position requires strong attention to detail, professionalism, and the ability to work cooperatively with team members and other departments.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Ensure excellent guest service at all times

• Present oneself as a credit to the department and company

• Meet attendance guidelines and adhere to departmental and company policies

• Protect company assets through accurate and compliant transaction handling

• Maintain an accurate cash drawer and balance funds at the beginning and end of each shift

• Verify identification and ensure all transactions comply with regulatory and internal controls

• Monitor for suspicious or fraudulent activity and report concerns as required

• Handle large sums of money with accuracy and accountability

• Maintain confidentiality of all financial and guest information

• Complete required documentation and logs for all transactions

• Adhere to all gaming laws, anti-money laundering (AML) procedures, and company policies

• Collaborate with supervisors and security on cash discrepancies or issues

WHAT YOU WILL NEED

• Must be 21 years of age or older

• High School Diploma required

• Minimum 1-2 years of related experience

• Ability to communicate clearly and professionally with all levels of management

• Strong teamwork skills and ability to work cooperatively

• Well‑groomed, professional appearance

• Self‑motivated with strong organizational skills and ability to multitask

• Proficient in reading, writing, and speaking English

• Strong mathematical and clerical aptitude for accurate record‑keeping

• Excellent customer service skills

• Ability to obtain/renew all government‑required licenses, including a Virginia Lottery Gaming Permit License

ADDITIONAL REQUIREMENTS

• Lift up to 35 pounds and push/pull heavy carts on the casino floor

• Bend, reach, kneel, twist, and grip items while performing job duties

• Operate office equipment including 10-key adding machines, PCs, fax machines, and photocopiers

• Respond to visual and aural cues in a fast-paced environment

• Work effectively in moderate to loud noise conditions

• Manual dexterity to operate computers and office equipment

• Ability to stand for the entire shift

• Ability to work in a fast‑paced environment with multiple tasks and time constraints

• Ability to handle heavy business volume and sensitive guest or staff situations promptly

• Ability to tolerate areas containing secondhand smoke

WHAT YOU WILL NEED

• Must be 21 years of age or older

• High School Diploma required

• Minimum 1-2 years of related experience

• Ability to communicate clearly and professionally with all levels of management

• Strong teamwork skills and ability to work cooperatively

• Well‑groomed, professional appearance

• Self‑motivated with strong organizational skills and ability to multitask

• Proficient in reading, writing, and speaking English

• Strong mathematical and clerical aptitude for accurate record‑keeping

• Excellent customer service skills

• Ability to obtain/renew all government‑required licenses, including a Virginia Lottery Gaming Permit License

ADDITIONAL REQUIREMENTS

• Lift up to 35 pounds and push/pull heavy carts on the casino floor

• Bend, reach, kneel, twist, and grip items while performing job duties

• Operate office equipment including 10-key adding machines, PCs, fax machines, and photocopiers

• Respond to visual and aural cues in a fast-paced environment

• Work effectively in moderate to loud noise conditions

• Manual dexterity to operate computers and office equipment

• Ability to stand for the entire shift

• Ability to work in a fast‑paced environment with multiple tasks and time constraints

• Ability to handle heavy business volume and sensitive guest or staff situations promptly

• Ability to tolerate areas containing secondhand smoke