Cage Shift Supervisor

Specific Job Functions:

• Maintain a professional and pleasant attitude and appearance with co-workers and guests.
• Ensure thorough working knowledge of all Cage areas and compliance with all Title 31 regulations.
• Perform all cashier functions as necessary.
• Enforce and strictly adhere to all gaming regulations.
• Train and develop the Cage staff using programs which will effectively meet employee development guidelines.
• Ensure a thorough knowledge of departmental paperwork flow as it pertains to credits and debits.
• Verify various types of pay-outs including drawing and tournament winners.
• Generate end of shift reports for Title 31 purposes.
• Turn in reports and paperwork to the Accounting department in a timely manner.
• Perform disciplinary counseling as needed.
• Maintain attendance records of hourly employees.
• Generate and submit a weekly cashier schedule to Cage manager ensuring complete departmental coverage at all times.
• Approve vacations and requested time off for cashiers.
• Assist management with needs for high profile players.
• Attend mandatory meetings/classes given by the property and attend all mandatory Cage meetings.
• Maintain a working knowledge of all Cage equipment.
• Troubleshoot and resolve problems in all cage areas in a professional manner.
• Ensure a thorough understanding of fraud prevention and credit scams.
• Verify all transactions $5,000 and up.
• Provide department bank coverage as staffing levels and customer flow fluctuate.
• Perform guest transactions, including but not limited to: redeeming casino chips, redeeming slot machine tickets, redeeming Race & Sports tickets, even money exchanges, foreign currency exchanges, cash advances, check cashing, marker/front money issuance/redemption.
• Perform all duties as deemed necessary for the success of the department.

Qualifications:

• One-year of Main Bank and Casino Cashier experience required.
• One-year Casino Credit experience (knowledge of Central Credit/Credit Reports) required.
• Prior Supervisory experience preferred.
• High School diploma is required. College degree in related field is preferred.
• Must be able to acquire a Gaming License and Alcohol Awareness Card.
• Must possess the ability to operate basic office equipment and programs like Microsoft Word, Excel, Outlook.
• Thorough working knowledge of Title 31, State and Federal Gaming and employment regulations a must.
• Must be able to bend, climb, crouch, push/pull, stand and walk for extended periods of times, carry and lift up to 25 pounds.
• Must be able to work in casino environment with possible exposure to: dust, dirt, high noise level, and smoke.