Cage Supervisor 13750 DDC - Glendale AZ
Job Description
Position Summary Under direct supervision of the Cage Shift Manager supervises Cage activities of the department by monitoring performing training supervising the Cashiers Machine Mechanics and Kiosk Fill Team Members. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities • Ensures compliance with all Tohono Oodham Gaming Enterprise policies and procedures including Internal Controls ICs • Applies fair and consistent supervision • Assists in hiring termination and disciplinary actions • Assists cashiers in buys and all even exchanges with the Cage area • Assist with the planning and budget preparation for the department • Plans and administers work schedules and assignments for direct reports • Assists Cashiers in reconciliation during opening and closing • Assists in training Cashiers Machine Mechanics and Kiosk Fill Team Members of newproper procedures of each window and cross-trains new team members • Assists in guests needs while supervising the Cashiers Machine Mechanics and Kiosk Fill Team Members • Monitors the performance of direct reports ensuring adherence to all TOGE and Departmental policies and procedures • Supervises Cage Cashiers Machine Mechanics and Kiosk Fill Team Members and performs procedures to ensure transactions are properly completed • Completes daily deposits • Ensures balancing of all cash banks • Verifies daily soft count drop to main bank when cashier is unavailable • Monitor and maintains kiosk and ATM status and balances • Services Kiosk and ATM to include full balancing midpoint adjustments adding or decreasing currency and the overall upkeep of supplies and maintenance • Makes change for guests and exchange coinchip for cash • Verifies cashiers or Kiosk bank if a variance exists • Safeguards Casino assets • Maintains excellent guest and team member relations • Complies with federal cash reporting requirements • Troubleshoots coin and currency counting equipment problems • Monitors Cashiers Machine Mechanics and Kiosk Fill Team Members training needs and provides feedback to Cage Manager • Contacts a team member of the Table Games pit to inform them of large casino chip transactions at the Cage • Completes End of Month Cash Inventory counts and reports for Cage Managers and Accounting • Initiates investigations of variances • Verifies daily paperwork for completion and accuracy • Completes Cashier Machine Mechanics and Kiosk Fill Team Members annual performance review • Generates weekly work schedules of Cashiers Machine Mechanics and Kiosk Fill Team Members • Orders supplies with Administrator • Cleans Jet Scans and other cage equipment when necessary • Maintains excellent communication with team members and Managers • Documents and informs Shift Manager of all incidents or disputes relating to guest team member and inter-departments • Contributes to a team effort and accomplishes related results as required • Counsels and mentors cashiers on performance • Maintains a dependable work attendance record with extremely infrequent absences andor lateness • Demonstrate Desert Diamond Casino On Brand" attitude towards team members & guests at all times • Performs other duties as required
Job Requirements
Minimum Qualifications Education and Experience High School Diploma or GED plus two 2 years of experience in the cash handling and customer service fields with responsibility of a 2500 or more bankroll one 1 of the two 2 years must have been in a supervisory capacity or a minimum of one 1 year as a Cage Cashier with TOGE. Must be 18 years of age or older. No felony theft or stealing convictions. Candidate must pass a basic Bank TellerMoney Handling Test. Must be able to pass a pre-employment drugalcohol screen background investigation obtain and maintain a gaming license and to include the following
Knowledge Abilities Skills and Certifications • Knowledge and proficient in basic mathematics • Knowledge of cage operations and of applicable laws on cage operations • Knowledge of the Bank Secrecy Act Anti-Money Laundering and Title 31 Regulations pertaining to the Casino Cage • Ability to become familiar with all cage functions and available to work all shifts • Ability to supervise staff • Ability to communicate effectively in the English language both verbally and in writing with staff and the general public • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members at all levels • Skill in problem solving and sound decision-making • Skill in typing and 10-key operation • Skill in operating business computers and office machines including in a Windows environment specifically Word Excel and presentation software such as PowerPoint • Ability to provide presentations to a large group setting
Physical Demands While performing the duties of this job the team member regularly is required to stand for extended periods use hands to finger handle or feel reach with hands and arms and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit and stoop kneel crouch or crawl. The team member must occasionally lift andor move up to 25 pounds.
Work Environment Work is generally performed in the casino cage area with currency dust particles and a high noise level. Evenings graveyards holidays andor weekend work may be required. Extended hours and irregular shifts may also be required.