CalAIM EHR Support Specialist

CalAIM EHR Support Specialist

Salary

See Position Description

Location

County of Santa Barbara - All locations, CA

Job Type

Part-time

Job Number

26-2177-07 (O)

Department

County Health Department

Opening Date

08/27/2026

Closing Date

9/3/2026 5:00 PM Pacific

• Description
• Benefits
• Questions

Description

SALARY

Department Business Specialist I: $40.59 - $48.73 Hourly

Department Business Specialist II: $46.54 - $55.99 Hourly

We are accepting applications to fill one (1) Part-Time (0.5 FTE/ 40 hours biweekly) Electronic Health Record (EHR) Support Specialist vacancy on the County of Santa Barbara Health team. This position will be homebased in Santa Barbara, but may be required to travel throughout the County. The County classification title is Department Business Specialist I.

NOTE: Candidates may be appointed at the I or II level, depending on the candidate's qualifications and the needs of the department.

Please select the location(s) you would like to be considered for current and future vacancies. If you qualify for this position and pass the required selection steps, your name will be sent to the hiring manager(s) of the vacancy location(s) and department(s) where you have expressed that you are willing to work.

Visa Sponsorship: Please note this position is not eligible for visa sponsorship. Applicants must be authorized to work for ANY employer in the United States without the need for visa sponsorship by the start date of employment.

BENEFITS: The County of Santa Barbara offers generous benefits. Click on the Benefits Tab above or CLICK HERE to view more information.

In addition, applicants from other public sector employers may qualify for:

• Retirement reciprocity
• Time and service credit towards for an advanced vacation accrual rate

Part-time Benefits Information: Benefits are pro-rated for part-time employment

The County may provide reimbursement for reasonable relocation expenses, and, at the discretion of the CEO, can provide flexible relocation assistance, housing and student loan offsets, cash incentives, and/or vacation and sick leave pre-accruals in the interest of attracting the best talent to the organization.

THE POSITION: Under general direction, supports departmental staff in the proper and efficient application of business process, fiscal, and/or information system analysis in order to improve the service delivery of programs; analyzes and reports on program requirements and performance; and performs related duties as required.

The CalAIM program heavily relies on EHRs to coordinate whole-person care, manage complex populations, and meet new documentation and payment standards. EHRs must be configured to support ECM workflows, data exchange, and compliance with CalAIM's enhanced care management and payment reform requirements.

About the Program:

California Advancing and Innovating Medi-Cal (CalAIM) is a statewide initiative by the California Department of Health Care Services (DHCS) to transform Medi-Cal delivery, focusing on whole-person care, prevention, and coordinated services for members with the highest needs. It builds on earlier programs like Whole Person Care, Health Home, and Coordinated Care Initiative, aiming to improve quality of life through a standardized, simplified system. To learn more about this state-wide initiative, please visit the following link: https://calaim.dhcs.ca.gov/

CLICK HERE to learn more about the County of Santa Barbara Health

and follow us on Social Media to stay up-to-date.

The IDEAL CANDIDATE will possess:

• Experience in structured quality improvement methods;
• Experience with Electronic Health Records;
• Experience in an integrated healthcare setting;
• Passion for serving uninsured, under-insured, and low-income populations;
• Ability to effectively work with diverse patient populations;
• Excellent problem-solving skills, flexibility, and ability to multitask in a busy medical clinic environment;
• Knowledge of Community Based Organizations and Social Determinants/Drivers of Health (SDOH)

Distinguishing Characteristics: Department Business Specialist I/II is a professional-level, flexibly-staffed classification series. Department Business Specialist I is the entry level and may lead but would not typically supervise staff. Department Business Specialist II is the journey level and may be assigned supervisory responsibilities over other professional staff. Incumbents are expected to be knowledgeable in department business processes and at least one of the following: critical program regulations; governmental fiscal record keeping - including budget, contract, and grant preparation and monitoring; or automated systems.

Examples of Duties

(Duties may vary depending upon specialization):

• Researches and analyzes CalAIM guidelines, EHR functionality, operational workflows, and regulatory requirements to determine their impact on departmental processes, documentation standards, reporting needs, and data integrity; assists in recommending workflow adjustments and system configurations that support compliance and program goals.
• Develops and updates written procedures to support consistent EHR use across clinics; assists in coordinating the implementation or revision of workflows, job aids, and documentation standards to align with CalAIM initiatives, improve data accuracy, enhance reporting, and strengthen service delivery; evaluates impacts of workflow changes and assists in preparing response strategies.
• Serves as a liaison between clinical teams, EHR users, the CalAIM program team, IT staff, and outside partners to support system enhancements, troubleshoot user issues, coordinate special projects, and ensure EHR practices align with program requirements; gathers relevant data and user feedback to inform system improvements and program decision-making.
• Participates in meetings, trainings, and workgroups to present EHR user data, workflow recommendations, system considerations, and operational impacts; assists supervisors and managers in making informed administrative and operational decisions related to EHR usage and CalAIM implementation.

Employment Standards

• Possession of a bachelor's degree in business administration or in nursing, health sciences, healthcare management and/or Public Health or related field ; OR,
• Possession of an associate's degree in business administration or in nursing, health sciences, healthcare management and/or Public Health or related field AND two years of experience that would demonstrate basic knowledge of (a) fiscal management, budgeting, grant preparation and monitoring, and contract management; (b) automated systems; or (c) Electronic Health Records (EHR) systems used by the hiring department; OR,
• Four years of experience that would demonstrate basic knowledge of (a) fiscal management, budgeting, grant preparation and monitoring, and contract management; (b) automated systems; or (c) Electronic Health Records (EHR) systems used by the hiring department; OR,
• A combination of training, education, and/or experience that is equivalent to one of the employment standards listed above and that provides the required competencies.

Additional Qualifications:

Some assignments may require incumbents to possess some or all of the following:

• Current technical or professional knowledge of the complex principles, methods, standards, and techniques associated with the scope of work of a recognized profession.
• Independent travel throughout the County and state may be required.
• Possession of a valid California Class C Driver's License may be required at the time of appointment.

For the full job classification description and competencies, click HERE.

Supplemental Information

APPLICATION & SELECTION PROCESS

• Review applications and supplemental questionnaire to determine those applicants who meet the employment standards.
• Supplemental Questionnaire Rating - Responses to the required examination supplemental questions will be evaluated and scored. Candidates' final score and rank on the eligibility list will be determined by the responses to these questions. This process may be eliminated if there are fewer than 11 qualified candidates

Candidates must receive a percentage score of at least 70 on the supplemental questionnaire rating examination to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule 6. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive an email notice of their score on the examination, rank on the employment list, and duration of the employment list.

VETERAN'S PREFERENCE POINTS: Veterans preference credit is applicable for this recruitment (5 points for veterans, 10 points for disabled veterans). To be eligible for this credit, you must be applying for this position within five years from your most recent date of: (1) honorable discharge from active military service; or, (2) discharge from a military or veterans hospital where treatment and confinement were for a disability incurred during active military service; or, (3) completion of education or training funded by a Federal Educational Assistance Act. No time limit exists for veterans with 30% or more disability.

To receive veterans preference points, you must: (1) check the Veterans Preference Points box on the employment application form, (2) submit a copy of your Form DD-214 and supporting materials to the Human Resources Department on or before the examination date, and (3) pass all phases of the examination process. The preference points will be added to your final test score.

REASONABLE ACCOMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of accommodation needed from a professional source, such as a Medical Provider or a learning institution.

Recruiters will correspond with applicants by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines.

County of Santa Barbara Health (County Health) requires all employees working in direct contact with patients or clients in a high-risk environment to comply with the department's Employee Immunizations policy. This can be accomplished by providing documentation of immunizations, submitting laboratory immune titers demonstrating adequate immunity, or obtaining required vaccinations. A list of requirements, based on the specific program, will be sent at the time an offer letter is presented to the selected candidate(s) and initial documentation will be required at this time.

Conditional Job Offer: Once a conditional offer of employment has been made, candidate will be required to successfully complete a background check, which includes a conviction history check, and satisfactory reference checks. The appointee may be subject to a post-offer medical evaluation or examination. The appointee must satisfactorily complete a one-year probationary period.

Disaster Service Workers: Pursuant to Governmental Code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law.

Equal Employment Opportunity (EEO) Statement The County of Santa Barbara provides equal employment opportunities to all employees and applicants and prohibits discrimination, harassment, and retaliation of any type with regard to any characteristic or status protected by any federal law, state law, or Santa Barbara County ordinance. The County continues to be committed to a merit-based selection process and to eliminating barriers to attracting and retaining top qualified candidates. The County has a long-standing practice of providing a work environment that respects the dignity of individual employees and values their contributions to our organization.

APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE: 09/03/26, by 4:59 p.m. PST; Applications and job bulletins can be obtained 24 hours a day at www.sbcountyjobs.com.

Farrah Medrano, County Health Talent Acquisition Lead - PHDRecruiter@sbcphd.org.

Retirement Plans

• Generous County Defined Benefit Plan
• Eligible to participate in 457(b) Deferred Compensation Plan
• Retirement Reciprocity with CalPERS, CalSTRS, and 1937 Act plans
• For more information on our retirement plans, please visit: https://www.sbcers.org/ and http://www.santabarbara457.com

Health Benefits

• Choice of dental, vision and medical plans. In addition to the Benefit Allowance noted above, the County contributes toward medical premiums and dental premiums
• On-Site Employee Health Clinics in Santa Barbara and Santa Maria which provide ongoing and episodic services to eligible employees and their eligible dependents
• Employee Assistance Program (EAP) offers free, confidential assistance with personal and workplace problems to employees and their immediate family members
• Healthcare Advocacy Program to help employees navigate the complexities of health plan benefits
• Available Health Care and Dependent Care Flexible Spending Accounts, Health Savings Account (HSA), Supplemental Term or Whole Life Insurance, Personal Accident Insurance, Critical Illness Insurance, Accident Insurance and more!
• For more information on our health benefits, please visit: https://www.countyofsb.org/4012/Health-Benefits

Paid Time Off

• Vacation Leave 12 to 25 days per year depending on length of public employment
• Sick Leave 12 days annually with unlimited accumulation, one year of which can be converted to service credit upon retirement
• Paid Holidays based on bargaining unit (view the compensation summary for this bargaining unit, link below)
• Alternative Transportation Benefit (TDM) up to 2 days of additional vacation for using alternative methods of commuting
• For more information on Paid Time Off please view the Compensation Summary for this bargaining unit (available below)

Miscellaneous Benefits

• County Paid Term Life Insurance
• County Paid Long Term Disability Insurance
• Childcare and Employee Discounts
• Relocation Assistance may apply
• Flexible work schedule may apply
• For more information on all of these benefits, please visit: https://www.countyofsb.org/4013/24636/WorkLife-Benefits

Compensation Summary

• To view the Compensation Summary specific to the bargaining unit for this position (link to full Memorandum of Understanding also available at bottom of the summary), please visit: https://www.countyofsb.org/3085/SEIU-Local-620
• This benefits list is for convenience only; please refer to the Memorandum of Understanding for complete details of terms and conditions. Amounts are generally prorated for part-time employment.

01

To be considered for this position your application must CLEARLY state how you meet the requirements under EMPLOYMENT STANDARDS on the Job Bulletin or you will not be considered for this position. If you are unsure, go back and review your application before continuing. Which Employment Standard did you clearly state on your application?

• Possession of a bachelor's degree in business administration, nursing, health sciences, healthcare management and/or Public Health or related field.
• Possession of an associate's degree in business administration, nursing, health sciences, healthcare management and/or Public Health or related field AND two years of experience that would demonstrate basic knowledge of (a) fiscal management, budgeting, grant preparation and monitoring, and contract management; (b) automated systems; or (c) Electronic Health Records (EHR) systems used by the hiring department.
• Four years of experience that would demonstrate basic knowledge of (a) fiscal management, budgeting, grant preparation and monitoring, and contract management; (b) automated systems; or (c) Electronic Health Records (EHR) systems used by the hiring department.
• A combination of training, education, and/or experience that is equivalent to one of the employment standards listed above and that provides the required competencies.
• I DO NOT meet any of the Employment Standards for this role and I will NOT be considered for this position.

02

If you selected A combination of training, education, and experience that is equivalent to one of the employment standards listed... for the previous question, please describe in detail your combined training, education, and experience that qualifies you for this position. If this question does not apply to you, please enter "N/A" in the box below.

03

Do you have an international degree? If yes, please attach your documentation from Evaluation Service that shows you meet the education U.S. standard and your transcripts. Below is a link to a list of Evaluation Services you can use: http://www.naces.org/members.html NOTE: You are required to attach to your application at the time you apply.

• Yes, I do have an international degree and will attach required documents.
• I have an international degree, but do not have the required documents. I understand that I do not qualify.
• Not applicable - I DO NOT have an international degree

04

The current vacancy will be homebased in Santa Barbara but will REQUIRE travel throughout the County for Part-Time employment. Please make sure you check the locations and work schedules on your application that you want to be considered for current and future vacancies.

• I understand.

05

The work schedule for this position will depend upon the needs of the Department which may include working on weekends, holidays or evenings.

• I understand.

06

The following questions are a Civil Service Examination.

The Civil Service Examination for this recruitment is a Supplemental Questionnaire Rating. Please read each question carefully as this examination will determine your placement on the employment list. Responses to these questions will be used as a weighted, scored selection device.

Evaluators will not have access to your application (including work history and education), application supporting materials (e.g. resumes, cover letters, transcripts), or any previous responses in your supplemental questionnaire. They will only have the information provided in each of your responses below.

For information on protest procedures, refer to Civil Service Rules 612 and 613: https://www.countyofsb.org/1444/Civil-Service-Rules

• I understand the only information I provide in the response boxes below will be evaluated and used to determine my score and rank on the employment list.

07

Examination Question: Please indicate your level of competency with Microsoft 365 including: Word, Excel, PowerPoint and Outlook

• Beginner level of competency
• Intermediate level of competency
• Advanced level of competency
• I DO NOT have experience with Microsoft 365 programs.

08

Examination Question: How much professional experience do you have providing support, training, or troubleshooting for an Electronic Health Record (EHR) system?

• 4 or more years of experience
• 3 years up to 4 years of experience
• 2 years up to 3 years of experience
• 1 year up to 2 years of experience
• Less than 1 year of experience
• I DO NOT have this experience

09

Examination Question: Which best describes your experience supporting Medi-Cal, CalAIM, or other Medicaid-related documentation, workflows, or data requirements?

• Extensive experience directly supporting CalAIM or Medi-Cal documentation/workflows
• Moderate experience supporting Medi-Cal or related programs
• Limited experience with Medi-Cal-related processes
• General familiarity through training or indirect exposure
• I DO NOT have this experience.

10

Examination Question: How much experience do you have diagnosing and resolving user-level technical or workflow issues in a software or clinical documentation system?

• 3 or more years of experience
• 2 years up to 3 years of experience
• 1 year up to 2 years of experience
• Less than 1 year of experience
• I DO NOT have this experience.

11

Examination Question: How much experience do you have training staff, conducting user onboarding, or creating guides/tutorials for EHR or digital systems?

• 3 or more years of experience
• 2 years up to 3 years of experience
• 1 year up to 2 years of experience
• Less than 1 year of experience
• I DO NOT have this experience.

12

Examination Question: How would you rate your experience reviewing documentation for accuracy, performing data validation, or supporting compliance standards in a healthcare or technical environment?

• Extensive experience (lead role or independent specialist)
• Strong experience (routine responsibility)
• Moderate experience (occasional responsibility)
• Limited experience (basic familiarity)
• I DO NOT have this experience.

13

Examination Question: How much experience do you have collaborating with clinical, administrative, IT, or program teams to support shared workflows or technology implementations?

• 4 or more years of experience
• 3 years up to 4 years of experience
• 2 years up to 3 years of experience
• 1 year up to 2 years of experience
• Less than 1 year of experience
• I DO NOT have this experience.

14

Examination Question: Which best describes your knowledge of clinical or administrative documentation processes within a health system?

• Advanced knowledge (developed workflows, trained staff, or supported complex processes)
• Moderate knowledge (routine work involving documentation workflows)
• Limited knowledge (some exposure through training or related duties)
• Basic familiarity (high-level understanding only)
• I DO NOT have knowledge of clinical or administrative documentation processes within a health system.

15

Examination Question: How much experience do you have working in an environment where program rules, documentation requirements, or workflows change frequently due to state or federal policy updates?

• Extensive experience
• Strong experience
• Moderate experience
• Limited experience
• I DO NOT have this experience.

Required Question

Employer County of Santa Barbara

Address 1226 Anacapa Street

Santa Barbara, California, 93101

Website https://www.governmentjobs.com/careers/sbcounty