Now Hiring: Call Center Advocate (On‑Site Position)
This is NOT a remote position
Call Center Advocate Schedule
· Monday–Friday: 8:00 AM – 5:00 PM (Meal Break 1hr)
· Every other Saturday: 8:00 AM – 4:00 PM (Meal Break 30 min)
· Closed Sundays
Call Center Advocate Job Type: Full-Time Call Center Advocate Pay Structure: $18.00–$19.00 per hour (based on experience)
Call Center Advocate Position Overview
We are seeking a customer-oriented Call Center Advocate to join our team. This on-site role serves as a key liaison between our company and our customers by providing product and service information, resolving issues efficiently, and delivering exceptional customer experience.
The ideal candidate is patient, empathetic, and an excellent communicator who enjoys talking with people. Call Center Advocates are confident problem-solvers who can think critically without taking issues personally, investigate concerns thoroughly, and advocate for customers when needed.
Even with limited experience, we will train the right person!
Call Center Advocate Key Responsibilities
· Manage a high volume of incoming calls
· Build strong trusting relationships with customer accounts through open and interactive communication
· Provide accurate and complete information using appropriate tools and resources
· Handle customer complaints, identify solutions, and follow up to ensure resolution
· Accurately document customer interactions, update accounts, and maintain records
· Follow all communication procedures, guidelines, and company policies
Call Center Advocate Required Skills & Qualifications
· Strong phone etiquette and active listening skills
· Customer-focused mindset with the ability to adapt to different personalities
· Excellent verbal and written communication skills
· Ability to multi-task, prioritize, and manage time effectively
· Basic computer skills
· Accurate data entry skills
· High school diploma or equivalent
· Valid driver’s license
Call Center Advocate Benefits Available At 90 Days
· 401(k) with profit sharing
· One week of paid time off
· One paid personal day every 90 days (up to four per year)
· Health insurance
· Dental insurance
· Vision insurance
· Free life insurance
· Flex Spending Account or (FSA)/ Health savings account (HSA)
· 90-day performance evaluation with opportunity for a pay increase
Independent Retail offers a myriad of opportunities for people of all backgrounds.
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!