Call Center Agent, Bilingual

Call Center Agent (Full-Time)

Pay Rate: $19.80 per hour

About the Role

We are seeking a dependable and customer-focused Call Center Agent to join a fast-paced, service-driven environment. In this role, you will handle inbound telephone inquiries, assist customers using established scripts and procedures, and ensure a high-quality customer experience.

This is an excellent opportunity for individuals who thrive in structured environments, enjoy helping others, and are looking to grow within a professional call center setting.

Training Schedule

Training is structured and progressive to ensure your success:

• Start Days: Wednesday, Thursday, or Friday
• Initial Training Hours: 10:30 AM - 5:00 PM
• Weeks 1-2: Continue 10:30 AM - 5:00 PM schedule
• Week 3: Transition to regular schedule while still in training
• Regular Schedule: 8:00 am - 4:30 pm

Key Responsibilities

• Respond to inbound customer inquiries using standard scripts and procedures
• Navigate multiple computer systems to research and resolve customer concerns
• Gather relevant information to accurately assess and address customer needs
• Provide clear and timely resolution options while maintaining a customer-first approach
• Escalate non-routine or complex issues to senior representatives as needed
• Maintain accurate documentation of customer interactions
• Participate in team meetings and contribute ideas to improve processes and service delivery
• Support onboarding and training of new team members when applicable
• Perform additional duties as assigned

Qualifications

• Minimum of 1 year of call center or customer service experience required
• High School Diploma or GED required
• Strong verbal communication skills with a clear and professional tone
• Demonstrated reliability with consistent attendance and punctuality
• Proficiency with computers, including navigating multiple systems and typing efficiently
• Strong interpersonal and problem-solving skills
• Ability to follow established procedures, scripts, and guidelines
• Positive attitude with a professional, customer-focused demeanor

What Makes This Opportunity Stand Out

• Structured training program with clear progression
• Stable full-time schedule with consistent hours
• Opportunity to build foundational customer service and call center expertise
• Collaborative team environment with ongoing support

Search Keywords / Alternate Titles

Customer Service Representative, Call Center Representative, Inbound Call Center Agent, Customer Support Specialist, Contact Center Agent, Client Services Representative, Help Desk Representative, Customer Care Associate

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.