Administrative Skills, Call Centers, Call Volume, Communication Skills, Customer Relations, Customer Support/Service, Data Entry, Groundskeeping, Landscaping, Maintenance Services, Multitasking, Organizational Skills, Telephone Skills, Track Customer Issues
About Us
Draftomat specializes in landscaping and grounds maintenance services designed to keep residential and commercial outdoor spaces clean, organized, and visually appealing. Our customer support team helps ensure smooth communication and scheduling for our growing client base.
Job Summary
We are looking for motivated and professional Call Center Agents to assist customers with service inquiries, appointment scheduling, and account support. This role requires strong communication skills and the ability to provide excellent customer service in a fast-paced environment.
Key Responsibilities
- Handle inbound and outbound customer calls
- Schedule and confirm landscaping service appointments
- Provide customers with service information and updates
- Maintain accurate records of customer interactions
- Assist with resolving customer concerns and routing requests appropriately
- Support office and scheduling teams with daily communication tasks
Qualifications
- Previous call center or customer service experience preferred
- Excellent phone communication skills
- Comfortable handling high call volumes
- Basic computer and data entry skills
- Strong organizational and multitasking abilities
- Positive and professional attitude
Compensation & Benefits
- Pay: $19 - $27 per hour
- Full-time position
- Paid training
- Career development opportunities
- Supportive team environment
Work Schedule