Call Center Agent

Jobot

Cincinnati, OH

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JOB DETAILS

SALARY

$50,000–$65,000 Per Year

SKILLS

Billing, Call Centers, Call Handling Time, Communication Skills, Corporate Policies, Cross-Selling, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Detail Oriented, Financial Services, Health Insurance, Insurance, Insurance Regulations, Legal, Life Insurance, Maintain Compliance, Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Quality Metrics, Record Keeping, Regulations, Resolve Customer Issues, Sales, Time Management, Underwriting, Writing Skills

LOCATION

Cincinnati, OH

POSTED

2 days ago

Call Center Agent

This Jobot Job is hosted by: Scott Dennis
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $50,000 - $65,000 per year

A bit about us:

We are looking for qualified Life Insurance Call Center Agent's to assist current and prospective policyholders by providing information about life insurance products, processing policy changes, answering questions, and resolving customer concerns. This position will deliver exceptional customer service while ensuring compliance with company policies and insurance regulations.

Why join us?

401(k) matching
Health insurance
Paid time off
Bonus opportunities
Great Culture
Work Life Balance

Job Details

Key Responsibilities

Answer inbound and make outbound calls regarding life insurance policies and services.
Educate customers on life insurance products, coverage options, premiums, and policy benefits.
Assist clients with policy applications, renewals, updates, cancellations, and beneficiary changes.
Verify customer information and maintain accurate records in the company's CRM system.
Resolve customer inquiries, complaints, and billing issues in a professional and timely manner.
Process payments and explain payment options when necessary.
Follow insurance regulations, company procedures, and privacy guidelines.
Meet established performance metrics, including call quality, productivity, customer satisfaction, and attendance.
Escalate complex issues to supervisors or specialized departments when appropriate.
Stay current on company products, underwriting guidelines, and regulatory changes.

Qualifications

High school diploma or equivalent; associate's or bachelor's degree preferred.
Previous customer service or call center experience preferred.
Experience in the insurance or financial services industry is an asset.
Excellent verbal and written communication skills.
Strong problem-solving and active listening abilities.
Proficiency with computers, CRM software, and Microsoft Office.
Ability to multitask in a fast-paced environment.
Professional, empathetic, and customer-focused attitude.

Preferred Skills

Knowledge of life insurance terminology and products.
Ability to explain complex information in simple terms.
Strong attention to detail and organizational skills.
Sales or cross-selling experience is a plus.

Work Environment

Office-based or remote call center environment.
May require evening, weekend, or holiday shifts depending on business needs.
Performance is measured by quality assurance scores, customer satisfaction, call handling time, and productivity.

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

_{Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy}

About the Company

Jobot

Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.

Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).

Ready to find a good job? Create your profile today at Jobot.com 🤖

COMPANY SIZE

100 to 499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2018

WEBSITE

http://www.jobot.com

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