Call Center Agent | CSR

 Call Center Agent
 Onsite | Full-Time
 Pay Rate: $18.00 per Hour

Are you passionate about helping others and delivering exceptional customer service? We are seeking reliable, professional, and customer-focused Call Center Agents to join our team. In this role, you will serve as the first point of contact for callers, assisting with inquiries, providing information, and resolving routine issues by following established procedures and scripts.

If you have previous call center experience, strong communication skills, and enjoy helping customers, we encourage you to apply.

Schedule & Training

Training Schedule

• Initial Start Days: Wednesday, Thursday, or Friday
• Training Hours: 10:30 AM - 5:00 PM

First and Second Full Weeks of Training

• 10:30 AM - 5:00 PM

Regular Work Schedule

• Monday through Friday
• 8:00 AM - 4:30 PM

Key Responsibilities

• Respond to inbound customer inquiries using established scripts, procedures, and multiple computer applications.
• Gather and verify information from callers to accurately address questions and concerns.
• Communicate appropriate solutions and next steps in a professional and timely manner.
• Escalate non-routine inquiries to senior-level representatives when necessary.
• Accurately document customer interactions and maintain records as required.
• Participate in team meetings and provide recommendations to improve service quality and operational efficiency.
• Assist with training and provide guidance to newly hired team members when needed.
• Maintain professionalism and deliver excellent customer service on every interaction.
• Perform additional duties as assigned.

Qualifications

• Minimum of 1 year of call center experience required.
• High School Diploma or GED required.
• Strong verbal communication and active listening skills.
• Excellent attendance, reliability, and time management.
• Proficiency using computers, multiple software applications, and keyboarding skills.
• Strong interpersonal and customer service skills.
• Positive, professional, and customer-focused attitude.
• Ability to follow established guidelines, procedures, and directions.

What We're Looking For

The ideal candidate is dependable, detail-oriented, and committed to providing outstanding customer service. Successful candidates will be comfortable navigating multiple computer systems, communicating effectively with diverse populations, and working in a structured call center environment.

Apply today and become part of a team dedicated to delivering excellent customer support and service.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.