Call Center Agent | CSR

Call Center Agent  |  Call Center CSR  | Customer Service Agent

Location: Onsite
Job Type: Full Time
Pay: $18.00 per hour

Training Schedule

Your paid training is designed to help you build confidence and set you up for success.

• Week 1: Wednesday through Friday, 10:30 AM to 5:00 PM
• Week 2: Monday through Friday, 10:30 AM to 5:00 PM
• Week 3: Transition to your regular schedule while continuing training

Regular Schedule After Training:
 Monday through Friday, 9:30 AM to 6:00 PM

Join a Team That Makes a Difference

Do you enjoy helping people and providing excellent customer service? We're looking for friendly, dependable, and professional Call Center Agents to join our growing team. In this role, you'll serve as the first point of contact for customers, answering questions, resolving concerns, and delivering exceptional service in a fast-paced call center environment.

If you're a strong communicator who enjoys helping others and thrives in a structured environment, we'd love to hear from you.

What You'll Do

• Answer inbound customer calls in a professional and courteous manner.
• Respond to routine inquiries by following established scripts, procedures, and policies.
• Gather information from callers to accurately identify and resolve questions or concerns.
• Navigate multiple computer applications while assisting customers.
• Clearly communicate available solutions and next steps.
• Escalate complex or non-routine inquiries to senior representatives when appropriate.
• Accurately document customer interactions.
• Participate in team meetings and contribute ideas to improve service and efficiency.
• Assist with training and supporting newly hired team members when needed.
• Perform additional duties as assigned.

Qualifications

• Minimum of 1 year of call center experience required.
• High School diploma or GED required.
• Strong verbal communication and active listening skills.
• Excellent customer service and interpersonal skills.
• Basic computer proficiency, including experience using multiple applications.
• Strong keyboarding and data entry skills.
• Ability to follow established procedures and work instructions.
• Positive, professional, and dependable attitude.
• Excellent attendance and punctuality.
• Ability to work independently while contributing to a team environment.

What We're Looking For

• Customer focused mindset.
• Strong problem-solving abilities.
• Attention to detail and accuracy.
• Ability to remain calm and professional under pressure.
• Willingness to learn new systems and processes.
• Reliable and committed to delivering exceptional customer service.

Why Join Us?

• Competitive pay of $18.00 per hour.
• Paid, comprehensive training program.
• Monday through Friday schedule after training.
• Stable, full-time employment.
• Supportive team environment.
• Opportunity to develop valuable customer service and call center experience.
• Career growth opportunities for high-performing employees.

If you're ready to build your customer service career with a company that values professionalism, teamwork, and exceptional service, apply today!

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.