Call Center Agent- Experience Preferred- Bilingual (English/Portuguese/Spanish)

Job Description:Join our dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare.Responsibilities:Handle inbound and outbound calls in a professional and courteous manner.Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.Taking messages for Providers.Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines.Making audit calls.Requirements:High school diploma or equivalent.Proven customer service experience in a call center environment, preferably in healthcare preferredExcellent communication skills, both verbal and written.Ability to multitask, prioritize, and manage time effectively.Bilingual proficiency (English and Portuguese).We Offer:Competitive compensation package.Comprehensive benefits including health insurance, retirement plans, and paid time off.Supportive work culture focused on professional development and continuing education.Opportunity to work in a growing field with a focus on improving patient outcomes.Two (2) weeks paid training.Uniforms provided.Working Hours:Monday through Sunday 9am-5pm (rotating weekends). 1 late night shift required weekly.Job Type: Full-timePay: $17.00 - $20.00 per hourCommensurate with experienceExpected hours: 37.5 per weekBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid sick timePaid time offVision insuranceSchedule:Evening shiftMonday to FridayWeekends as neededExperience:Customer service: 1 year (Preferred)Ability to Commute:Essex County, NJ (Preferred)