Call Center Agent
Salary
$32,311.11 - $42,856.26 Annually
Location
18 - FORREST COUNTY, MS
Job Type
Full-Time
Job Number
9777-0671-20260717forr
Department
0671 - EMPLOYMENT SECURITY
Opening Date
07/23/2026
Closing Date
7/29/2026 11:59 PM Central
Agency Minimum Salary
$32,311.11
Agency Maximum Salary
$42,856.26
About the Agency
The goal of the Mississippi Department of Employment Security is to help Mississippians get jobs. Through our network of WIN Job Centers, MDES matches qualified, prospective employees with employers. Also at Job Centers, Mississippians can obtain job training to sharpen their work skills and make themselves more competitive in the job market. The mission statement for the Mississippi Department of Employment Security is "Helping Mississippians Get Jobs." The email address for the MDES Human Resources Department is HumanCapital@mdes.ms.gov and the phone number is 601-321-6000.
About the Position
This is a state position in the Hattiesburg Call Center. Job Duties include but are not limited to: take unemployment claims, identify eligibility issues, audit work research activity, provide customers information on unemployment claims, online support and perform other unemployment insurance eligibility related duties as assigned by management. Will investigate claims for proper payment, unreported earnings, and current work status. Contact employers and claimants to obtain requested wage information for prompt and accurate determination and eligibility decisions. Will assist customers with improper payment recovery, overpayment inquires, and other related issues. Will carry out various support functions related to Integrity and Benefit Payment control processes. Must be available to work flexible hours including weekends if needed. Applicants who have an outstanding unemployment insurance overpayment due to fraud are not eligible to be hired. All candidates are required to have a Valid Drivers license and pass an extensive background check.
What youll need to be Successful
Ability to interpret and apply MDES laws, rules, regulations, policies, and procedures. Effective verbal and written communication. Ability to work independently and cooperatively with others. Ability to effectively adapt to changing work duties and processes. Attention to detail, good time management, and proficient computer skills. Fluency in English and Spanish preferred.
Preferred Qualifications
Typically requires a Bachelor's Degree and 0-2 years of experience OR an Associates Degree and 2-3 years of experience.
No available description
Health/Prescription Insurance
Eligible employees have the opportunity to participate in the state's health and prescription insurance program. Employees may select either single or family coverage with affordable co-payments. More detail can be found at Know Your Benefits.
Wellness Benefits
Employees are eligible for a wellness and health promotion program. This plan provides annual benefits for certain services with first-dollar coverage with no deductible.
Life Insurance
All eligible employees receive an actual term life insurance policy upon employment. The policy coverage is two times the employee's annual salary to a maximum of $100,000. More detail can be found at Life Insurance Choices.
Optional Insurances
Many agencies offer discounted premiums for dental, vision, and cancer insurance.
Flexible Spending Accounts
Many state agencies provide opportunity for employees to participate in pre-tax spending accounts. These accounts allow employees to withhold childcare expenses and unreimbursed medical expenses prior to application of state and federal taxes.
Paid Personal Leave and Sick Leave
Full-time employees receive paid time off for personal needs and for sick leave. Leave begins accruing after one month of employment and may be used as it is accrued. Employees earn approximately 18 days of personal leave annually and 12 days of sick leave annually.
Military Leave
In accordance with federal law, all employees serving in the armed forces or the military reserves are entitled to 15 days per year for military training.
Holidays
Employees receive up to 10 paid holidays to enjoy many of our nation's celebrations with family and friends.
Retirement Programs
The State of Mississippi provides all its employees a Defined Benefit/Defined Contribution Retirement Program. Employees become vested in the State's retirement system after 8 years of employment. Both you and your employing agency contribute toward your retirement. More detailed information regarding the State's retirement program can be found at http://www.pers.state.ms.us
Deferred Compensation
State agencies offer several opportunities for their employees to participate in a deferred compensation voluntary retirement savings plan. More information can be found at Deferred Compensation.
State Credit Union
All state employees are eligible to participate in the Mississippi Public Employees' Credit Union. This organization offers state employees special savings and borrowing plans. For more information about this program, call 601.948.8191.
Tuition Reimbursement
Many state agencies provide opportunities for their employees to achieve higher education through tuition reimbursement. Common programs include medical and nursing fields, accounting, and business/administrative fields.
Career Development and Training
The Mississippi State Personnel Board offers several management and administrative certification programs, as well as professional development courses to enhance employee value to the agency. Individual agencies also offer technical training and allow membership in professional organizations to employees in their specific fields of employment.
Promotional Opportunities
Employees who have completed 6 or more months of service are eligible for promotional opportunities within state government employment. Minimum qualifications must be met.
Career Ladders
Many job classifications provide career-ladder opportunities based upon attainment of competencies. These career ladders can increase an individual's salary, provided funds are available within the agency.
01
How many years of related experience do you have? (Refer to the job posting for an explanation of related experience.)
02
What is the highest level of education (or semester hours of college) you have completed?
Required Question
Employer State of Mississippi
Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201
Phone 601-359-1406
601-359-1406