Draftomat specializes in landscaping and grounds maintenance services designed to keep residential and commercial outdoor spaces clean, organized, and visually appealing. Our customer support team helps ensure smooth communication and scheduling for our growing client base.
Job Summary
We are looking for motivated and professional Call Center Agents to assist customers with service inquiries, appointment scheduling, and account support. This role requires strong communication skills and the ability to provide excellent customer service in a fast-paced environment.
Key Responsibilities
Handle inbound and outbound customer calls
Schedule and confirm landscaping service appointments
Provide customers with service information and updates
Maintain accurate records of customer interactions
Assist with resolving customer concerns and routing requests appropriately
Support office and scheduling teams with daily communication tasks
Qualifications
Previous call center or customer service experience preferred