Brokerage, Call Centers, Coaching, Customer Relationship Management (CRM) Systems, Customer Service Systems, Customer/Client Research, Insurance, Insurance Regulations, Maintain Compliance, Needs Assessment, Performance Reviews, Persuasion Skills, Problem Solving Skills, Quality Metrics, Regulatory Compliance, Revenue Growth, Sales, Sales Closing Skills, Sales Prospecting, Sales Qualification, Scripting (Scripting Languages), Telesales
Call Center Sales Agent
We are looking for a motivated, results-driven Call Center Sales Agent to join our insurance brokerage team. In this role, you will engage prospective and existing customers over the phone, identify their insurance needs, and drive policy sales or qualified transfers to licensed agents. The ideal candidate thrives in a high-volume sales environment, is persuasive without being pushy, and is excited by performance-based incentives.
Key Responsibilities
- Make high-volume outbound and inbound sales calls to prospective insurance customers
- Identify customer needs and recommend appropriate insurance solutions
- Pre-qualify leads and transfer warm prospects to licensed insurance agents or close sales if licensed
- Consistently meet or exceed daily, weekly, and monthly sales targets
- Follow approved sales scripts while adapting to customer conversations naturally
- Overcome objections and clearly explain value propositions
- Accurately collect and document customer information in CRM systems
- Maintain strict compliance with insurance regulations and call quality standards
- Participate in sales coaching, training sessions, and performance reviews
Pay: Hourly + Uncapped Commissions
Sign on Bonus up to $4,000 for licensed agents